Ever since around December or so I have not been able to open Microsoft Word.
Originally when this problem arose, I thought it was my computer because I
could also not open the default WordPad. However after one or two restarts, I
could open WordPad. Naturally I did a search to see if anyone else has had
this problem, and I recieved information to run a search for the file
'normal.dot' and to delete this. Supposedly, this was supposed to restart
Word from scratch and in doing so solve my problem. I did this, and it did
work, originally. However, I tried to open Word again, and it will not work.
It is obviously not convenient to have to do this everytime I need to open
Word, and some of the time it does not even work. What can I do to fix this
problem? In case I was no in depth enough, here is what happens:
I click to open Microsoft Word, and the opening window comes up, along with
the busy signal on my mouse pointer. At this point, it freezes. It does not
freeze my computer, I can still work, its just that word never opens.
However, when this occurs, I cannot shut off my computer safely because my
computer freezes, and will not unfreeze however long I wait. After I restart
my computer and try to open word again, an alert message pops up saying Word
failed to open properly, would I like to open in Safe Mode. However, if I
open in safe mode, it freezes my entire system.