To fix the issue in an existing document: Click Format | Columns, choose the
"One" option, even if it already appears to be selected, and click OK.
To fix the issue for new, blank documents: Open the Normal template as a
file; for instructions on how to find normal.dot, see
http://word.mvps.org/faqs/apperrors/blankdocnotblank.htm. Repeat the above
procedure. Save and close normal.dot.

Signature
Stefan Blom
Microsoft Word MVP
> I'm not sure if this is an error or just a weird setting that I've managed
> to produce,
[quoted text clipped - 9 lines]
> Rgds,
> Brian Renshaw
MadSnail - 26 Sep 2007 12:22 GMT
Thanks for that, Stefan,
After I'd done the procedure in the "Normal" file (which now looks okay
whenever I open it), I still get the problem when creating a new file.
However, I can fix this the same way as I do existing files so at least I
can do normal work.
Maybe I'll have to do a System Restore to get back to the original
situation.
Thanks again.
Brian
> To fix the issue in an existing document: Click Format | Columns, choose
> the
[quoted text clipped - 4 lines]
> http://word.mvps.org/faqs/apperrors/blankdocnotblank.htm. Repeat the above
> procedure. Save and close normal.dot.
Stefan Blom - 26 Sep 2007 12:50 GMT
If you are still seeing the issue when creating a *blank* document, then you
haven't modified the correct Normal file; you want to change the one that is
in the user templates folder. Alternatively, just rename the template (or
rename each of the templates named Normal that you find) to have Word create
a fresh one for you.
On the other hand, if the issue affects documents created from a different
template, you will have to change that template.

Signature
Stefan Blom
Microsoft Word MVP
> Thanks for that, Stefan,
> After I'd done the procedure in the "Normal" file (which now looks okay
[quoted text clipped - 15 lines]
>> above
>> procedure. Save and close normal.dot.