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MS Office Forum / Word / Word Errors / March 2008Word Visual Basic "Error 5" at start-up
(Suddenly) When I start up Word 2007 I get a dialogue box with the following message (I can't copy and paste either or I would put it here): Visual Basic Runtime error '5': Invalid procedure call or argument Four buttons: CONTINUE (greyed out), END (just brings up the same dialogue box again), DEBUG (greyed out), HELP (info doesn't help) Often get "Word Restarting" followed by "Restart Failed"... I am able to use Word if I open it in Safe mode by holding down the CTRL key. I've tried loading my CD and doing "REPAIR" -- no change. Tried running MS Office Diagnostics (it was recommended to me on screen saying that I was having frequent crashes) -- no problems found. Thanks for any and all help, >(Suddenly) When I start up Word 2007 I get a dialogue box with the following >message (I can't copy and paste either or I would put it here): [quoted text clipped - 17 lines] > >Thanks for any and all help, The problem is caused by a bad or corrupted macro in either the Normal template or an add-in. Starting in Safe mode bypasses those macros, which is why it allows Word to start. The repair mechanism doesn't look at macros in templates. See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm for instructions. The article was written for versions of Word up to 2003. For Word 2007 there are two minor differences: - the Normal template is named Normal.dotm instead of just Normal.dot, and - the dialog where you check the path to the Startup folder is found by clicking the Office button, Word Options, Advanced, scrolling to the bottom of the screen, and clicking the File Locations button. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. Thanks, Jay, but no joy yet. Here are the additional steps I've taken: 1. Renamed normal.dotm (btw, the only file I could find was a shortcut) to normal.old; started Word; Was asked about reloading "Normal" and responded YES; same error occurs. 2. Thought perhaps I shouldn't have responded YES, so changed normal.dotm to normal.old2; started Word; no message about loading Normal template; same error. 3. Checked STARTUP folder; it's empty; tried a third time with results same as #2. 4. Ran "Registry Mechanic" ; tried Word again with same results as #2. Your help is appreciated!! > >(Suddenly) When I start up Word 2007 I get a dialogue box with the following > >message (I can't copy and paste either or I would put it here): [quoted text clipped - 45 lines] > Microsoft Word MVP FAQ: http://word.mvps.org > Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. If the Normal.dotm file you renamed was a shortcut, that won't do. The default path to Normal.dotm is a hidden folder. To find it, see it, or do anything with it, you first have to turn on the display of hidden folders and files. In Windows Explorer (also called My Computer), click Tools > Folder Options, click the View tab, and set it to show hidden folders. You should be able to go straight to the proper folder by pasting this path into the Address box of Windows Explorer and pressing Enter: %appdata%\Microsoft\Templates > Thanks, Jay, but no joy yet. > [quoted text clipped - 81 lines] >> Email cannot be acknowledged; please post all follow-ups to the >> newsgroup so all may benefit. OK. With your path I was able to find the file (I had "view hidden files" enabled but the file didn't show up in the Vista serch results on my computer) and changed it to .old. Problem continues and now the error message is follwed with a "...not working correctly and shutting down...". A new Normal.dotm file was created in the same folder. > If the Normal.dotm file you renamed was a shortcut, that won't do. > [quoted text clipped - 93 lines] > >> Email cannot be acknowledged; please post all follow-ups to the > >> newsgroup so all may benefit. Hmm, that's not good. You can go back into the folder, remove the new Normal.dotm, and rename the old one back again to see if that stops the "shutting down" message. The fact remains that a Visual Basic error happens when Word tries to load a macro that contains a mistake. The macro could be in Normal.dotm, in an add-in, or in a document (if you start Word with a document other than the default blank one). If Normal.dotm doesn't contain any macros, and you're starting with a blank document that also doesn't contain any macros, the only thing left is an add-in of some kind. Here are links to two articles about tracking down add-ins: http://www.word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm http://office.microsoft.com/en-us/assistance/HA011514521033.aspx >OK. With your path I was able to find the file (I had "view hidden files" >enabled but the file didn't show up in the Vista serch results on my [quoted text clipped - 93 lines] >> >> newsgroup so all >> >> may benefit. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. Thanks for your help, Jay. I think I may have identified the culprit: Nitro PDF Professional. I changed the Word security setting to "disable macros with notification" at start-up. It starts up wihtout the error 5. When I enable the macro the error 5 appears. You agree it's the villian? Another problem though. When exit Word I get a "Microsoft Word has stopped working" message. It attempts to recover and fails. I have to click the Close Program button. Your thoughts? > Hmm, that's not good. You can go back into the folder, remove the new > Normal.dotm, and rename the old one back again to see if that stops the [quoted text clipped - 113 lines] > Microsoft Word MVP FAQ: http://word.mvps.org > Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. It sounds likely that you have found the right add-in. It isn't one I'm familiar with, but if it tries to add any menus or toolbar buttons (intended for Word 2003 or earlier) it could be incompatible with Word 2007. You can contact the company that makes the program to see whether they have an update. Microsoft also has a PDF plug-in, a free download from http://www.microsoft.com/downloads/details.aspx?FamilyId=F1FC413C-6D89-4F15-991B -63B07BA5F2E5 -- it may or may not have all the features you need. Now that you can get into Word, I suggest you click the Office button, Word Options, Resources and click the Diagnose button. That may find -- and maybe even fix -- whatever has gone wrong with your installation. Unfortunately, there's nothing in the information you've posted that gives even a clue to what that is. >Thanks for your help, Jay. > [quoted text clipped - 117 lines] >> >> >> newsgroup so all >> >> >> may benefit. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. Thanks for the suggestion but no problems found. Same issue when I exit. I did notice this time a brief message in the lower left tray "connecting to printer. Press ESC to dicontinue" (which I didn't do). I that a clue? > It sounds likely that you have found the right add-in. It isn't one I'm familiar > with, but if it tries to add any menus or toolbar buttons (intended for Word [quoted text clipped - 137 lines] > Microsoft Word MVP FAQ: http://word.mvps.org > Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. Is it a clue? It could be. (Can you tell I'm grasping at straws?) Word does tend to get upset if it can't talk to the printer driver (that is, the software, not necessarily the physical printer), although I don't know why that would cause an error during shutdown. Is this computer on a network with a networked printer? If so, make sure the printer driver (the software that gets installed when you use the Add Printer wizard in Start Menu > Settings > Printers & Faxes) is installed on your local hard drive and not just on some remote print server. If the printer is directly attached to your computer, it may be worth trying a reinstallation of the printer driver software. (If you can't find the disk that came with the printer, you can usually download a copy from the printer manufacturer's web site.) >Thanks for the suggestion but no problems found. Same issue when I exit. I >did notice this time a brief message in the lower left tray "connecting to [quoted text clipped - 127 lines] >> >> >> >> of the >> >> >> >> screen, and clicking the File Locations button. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. |
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