Word 2007 - not highlighting, not formatting, not scrolling

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Meegan - 13 Mar 2008 22:15 GMT

Word 2007 continues to have errors every time I close it. It is not
formatting the text. I cannot scroll using the side scroll bar. I cannot
highlight the text. When I go to the Microsoft image in the top left corner
and click "Word Options," I cannot scroll past the "Popular" tab to change
any options. I looked online and this seems to be a problem with other
users. Some of the suggestions said that editing and deteleting files from
the Registry was an option.

Has anyone else been having this problem? Any suggestions apart from
reinstallation of Office 2007? Thanks!

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Terry Farrell - 13 Mar 2008 23:44 GMT

Try deleting the Word DataKey

HKEY_CURRENT_USER\Software\Microsoft\Office\version number\Word\Data

It will regenerate itself when you restart Word.

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Terry Farrell - MSWord MVP

> Word 2007 continues to have errors every time I close it. It is not
> formatting the text. I cannot scroll using the side scroll bar. I cannot
[quoted text clipped - 8 lines]
> Has anyone else been having this problem? Any suggestions apart from
> reinstallation of Office 2007? Thanks!

Reply to this Message

Meegan - 14 Mar 2008 01:01 GMT

Thanks Terry! That fixed the problem. Any idea of what causes that to happen?

> Try deleting the Word DataKey
>
[quoted text clipped - 14 lines]
> > Has anyone else been having this problem? Any suggestions apart from
> > reinstallation of Office 2007? Thanks!

Reply to this Message

Terry Farrell - 14 Mar 2008 11:21 GMT

No idea. I've never seen it happen but plenty of reports from other users
here. You are far from alone.

Terry

> Thanks Terry! That fixed the problem. Any idea of what causes that to
> happen?
[quoted text clipped - 19 lines]
>> > Has anyone else been having this problem? Any suggestions apart from
>> > reinstallation of Office 2007? Thanks!

Reply to this Message