Can't select anything inside the text area...

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kmccarty@ksu.edu - 24 Mar 2008 07:26 GMT

I can't remember the exact time it started happening or anything that may
have caused it, but I can't select anything inside of the text area with my
mouse or scroll down using my mouse in Word 2007 anymore. I can still edit
text and do various things without clicking, but I can't right click to spell
check, select words, click to type inside text boxes or anything else. Anyone
know what might be wrong?

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kmccarty@ksu.edu - 24 Mar 2008 07:31 GMT

Additionally, every time I close it tells me Word has stopped working and
tries to restore my file.

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Terry Farrell - 24 Mar 2008 13:18 GMT

It is either an incompatible third party add-in or a registry error. Try the
latter first by deleting the DataKey which will recreate itself when you
Word is relaunched.

Run Regedit and delete: HKEY_CURRENT_USER\Software\Microsoft\Office\version
number\Word\Data

Signature

Terry Farrell - MSWord MVP

> Additionally, every time I close it tells me Word has stopped working and
> tries to restore my file.

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kmccarty@ksu.edu - 24 Mar 2008 14:01 GMT

I ran the regedit but the only file in the microsoft\office\word folder was a
default that couldn't be deleted. There was a microsoft\office\12\word folder
and I deleted everything in there that I could (default and some other file
could not be deleted) but there was no change when I opened word. Thanks for
the help and quick response. Next suggestion?

> It is either an incompatible third party add-in or a registry error. Try the
> latter first by deleting the DataKey which will recreate itself when you
[quoted text clipped - 5 lines]
> > Additionally, every time I close it tells me Word has stopped working and
> > tries to restore my file.

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Terry Farrell - 24 Mar 2008 15:18 GMT

What version of Word are you using?

Terry

>I ran the regedit but the only file in the microsoft\office\word folder was
>a
[quoted text clipped - 18 lines]
>> > and
>> > tries to restore my file.

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kmccarty@ksu.edu - 25 Mar 2008 00:53 GMT

Microsoft Office 2007, running Vista. I've downloaded the service pack
(office and vista) but that didn't change anything.

> What version of Word are you using?
>
[quoted text clipped - 22 lines]
> >> > and
> >> > tries to restore my file.

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Terry Farrell - 25 Mar 2008 11:30 GMT

The DataKey MUST be in the registry: it cannot work at all without a
DataKey. You need to find and delete it.

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

Terry

> Microsoft Office 2007, running Vista. I've downloaded the service pack
> (office and vista) but that didn't change anything.
[quoted text clipped - 30 lines]
>> >> > and
>> >> > tries to restore my file.

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kmccarty@ksu.edu - 25 Mar 2008 16:34 GMT

It worked. You truly are the Windows MVP. Thanks a bunch.

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