Word, Visual C++ Runtime Library, Runtime Error

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Karine - 27 Mar 2008 17:35 GMT

Since installing ScanSoft's PDF Conferter Professional on my PC,
periodically when I close Word I receive a Visual C++ Runtime Library
Runtime Error that references winword.exe and says abnormal program
termination. I no longer have PDF Converter Professional installed, but the
error persists. Does anyone know what's causing this and how I might fix
it?

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Beth Melton - 27 Mar 2008 18:03 GMT

The error could be caused by some files that weren't removed when you
uninstalled the PDF Convertor or from another add-in. Here's an article on
how to troubleshoot this error and find the source:

How to Troubleshoot a Visual C++ Runtime Error in Word
http://support.microsoft.com/default.aspx?scid=kb;en-us;555220
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
https://mvp.support.microsoft.com/profile/Melton

What is a Microsoft MVP? http://mvp.support.microsoft.com/gp/mvpfaqs

> Since installing ScanSoft's PDF Conferter Professional on my PC,
> periodically when I close Word I receive a Visual C++ Runtime Library
> Runtime Error that references winword.exe and says abnormal program
> termination. I no longer have PDF Converter Professional installed, but
> the error persists. Does anyone know what's causing this and how I might
> fix it?

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Karine - 28 Mar 2008 17:00 GMT

Thank you very much for the link to the KB. Although I didn't find any
remnants of PDF Converter I was reminded that I have Adobe Acrobat installed
and that it's loading its add-in's, etc. in Word. Perhaps the Adobe
add-in's became corrupt either on their own or as a result of having had PDF
Converter installed. I temporarily removed the Adobe add-in's and will run
for a while without the add-in's to see if the problem is resolved. If it
is resolved I'll try reinstalling them and go from there.

> The error could be caused by some files that weren't removed when you
> uninstalled the PDF Convertor or from another add-in. Here's an article on
[quoted text clipped - 15 lines]
>> the error persists. Does anyone know what's causing this and how I might
>> fix it?

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Terry Farrell - 27 Mar 2008 18:05 GMT

Did you uninstall it using add/remove programs? It sounds like you have left
the PDF add-in behind. It is usually added as a template in the Word Startup
folder. Remove it.

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Terry Farrell - MSWord MVP

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