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MS Office Forum / Word / Word Errors / March 2008

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Word 2000 shutdown probs under Vista Home Premium X64

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Bogey Man - 28 Mar 2008 14:51 GMT
I have installed Office 2000 on an AMD Quad core computer with 8 gigs of
ram. The operating system is Vista Home Premium X64.

I have tried installing and running Office 2000 both in compatibility mode
with XP SP2 and not running in compatibility mode.

When closing Word, I get the following error produced even though Word
appears to run well with the limited testing that I have done:

Problem signature:
 Problem Event Name:    APPCRASH
 Application Name:    WINWORD.EXE
 Application Version:    9.0.0.2717
 Application Timestamp:    36f08fb3
 Fault Module Name:    WINWORD.EXE
 Fault Module Version:    9.0.0.2717
 Fault Module Timestamp:    36f08fb3
 Exception Code:    c0000005
 Exception Offset:    0016f0ba
 OS Version:    6.0.6001.2.1.0.768.3
 Locale ID:    4105
 Additional Information 1:    2b9d
 Additional Information 2:    88a9cf879e39a029b0c9103dd9862bd1
 Additional Information 3:    4a9a
 Additional Information 4:    0a8020476a9a798fdc85c4a12e2f4543

Does anyone have any suggestions on how to correct this? I really don't want
to get another version of Office as I like this over other versions that I
have had the opportunity to see and use.
Signature

Ron P

If we are what we eat then: I'm fast,
cheap and easy

Terry Farrell - 28 Mar 2008 16:22 GMT
Test in Safe Mode. From Start, Run (Winkey+R), type in

winword /a

and press enter. Word will open in Safe Mode. Close Word. Does it still
error?

If it is OK in Safe Mode, it indicates that you have an incompatible add-in
or an incompatible printer driver.

You'll find some tips in the folloqwing FAQ (which includes closing problems
too:

http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

Terry Farrell - MSWord MVP

>I have installed Office 2000 on an AMD Quad core computer with 8 gigs of
>ram. The operating system is Vista Home Premium X64.
[quoted text clipped - 25 lines]
> want to get another version of Office as I like this over other versions
> that I have had the opportunity to see and use.
Bogey Man - 28 Mar 2008 18:06 GMT
> Test in Safe Mode. From Start, Run (Winkey+R), type in
>
> winword /a
>
> and press enter. Word will open in Safe Mode. Close Word. Does it still
> error?

The error doesn't happen when started "winword /a"

> If it is OK in Safe Mode, it indicates that you have an incompatible
> add-in or an incompatible printer driver.

There are no add-ins that I can find (fresh install on new computer) I also
loaded a minimum number of templates.

I eventually found and deleted normal.dot......no change.

I tried a different printer driver without change.

> You'll find some tips in the folloqwing FAQ (which includes closing
> problems too:
>
> http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

I couldn't find anything useful there.  Thanks though for the URL.

> Terry Farrell - MSWord MVP
>
[quoted text clipped - 27 lines]
>> want to get another version of Office as I like this over other versions
>> that I have had the opportunity to see and use.
Terry Farrell - 28 Mar 2008 19:10 GMT
Delete the Word DataKey and test again.

Word DataKey

HKEY_CURRENT_USER\Software\Microsoft\Office\version number\Word\Data

Terry

>> Test in Safe Mode. From Start, Run (Winkey+R), type in
>>
[quoted text clipped - 53 lines]
>>> want to get another version of Office as I like this over other versions
>>> that I have had the opportunity to see and use.

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