Docx converter doesn't work on xp64/Word2003

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aK - 09 May 2008 17:07 GMT

Fully patched for everything as per Windows update. Have the converter
installed along with relevant updates. Tried the various tricks mentioned
here and other boards (e.g. re-install converter, re-install office, remove
.tmp/$ files, enable manual selection of file conversion, sacrifice a small
animal, etc....) - nothing worked.

Absolutely not a corrupted docx or a permissions issue as I have another
machine with the same version of Office but running XP 32-bit. Really, the
only difference is one OS is XP 64-bit, one is XP 32-bit.

Works just fine for PPTx and XLSx. Very, very frustrating.

Help?

Thanks.

-Angie K.

PS.
Competely unrelated but why the big change in Office 2007 interface? I've
got one machine running that and absolutely hate it. Feels like I'm being
forced to use the mouse more than keyboard. I'm not just talking about
short-cuts. I find it MUCH faster to navigate through menus (up to 3 levels
deep) using the keyboard (alt-this, alt-that, arrow keys, etc...). Lift my
hands to go to the mouse just breaks my rythm. Maybe I'm just odd.

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Terry Farrell - 09 May 2008 17:48 GMT

Can you tell us what happens when you try to open a docx document please.

Signature

Terry Farrell - MSWord MVP

PS Your not odd <g>

> Fully patched for everything as per Windows update. Have the converter
> installed along with relevant updates. Tried the various tricks mentioned
[quoted text clipped - 24 lines]
> deep) using the keyboard (alt-this, alt-that, arrow keys, etc...). Lift my
> hands to go to the mouse just breaks my rythm. Maybe I'm just odd.

Reply to this Message

aK - 09 May 2008 18:29 GMT

oops! Sorry, it's the oft reported "There was an error opening the file". I
can't even create a new file and save it in 2007 format - same error.

Bring that same file to another machine running xp32 and Off2003, it all
works fine. :(

-Angie K.

> Can you tell us what happens when you try to open a docx document please.
>
[quoted text clipped - 26 lines]
> > deep) using the keyboard (alt-this, alt-that, arrow keys, etc...). Lift my
> > hands to go to the mouse just breaks my rythm. Maybe I'm just odd.

Reply to this Message

Terry Farrell - 12 May 2008 10:32 GMT

Please test to see if you can open a doc in Safe Mode. From Start, Run, type
in

winword /a

and press enter. Try to open a docx document now. Does it work?

Terry

> oops! Sorry, it's the oft reported "There was an error opening the file".
> I
[quoted text clipped - 41 lines]
>> > my
>> > hands to go to the mouse just breaks my rythm. Maybe I'm just odd.

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aK - 14 May 2008 00:18 GMT

Hi Terry,
Thanks for staying with this. It still doesn't work. :-(

-Angie K.

> Please test to see if you can open a doc in Safe Mode. From Start, Run, type
> in
[quoted text clipped - 50 lines]
> >> > my
> >> > hands to go to the mouse just breaks my rythm. Maybe I'm just odd.

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Terry Farrell - 14 May 2008 09:58 GMT

If you open Word and look under Fonts, do you see Calisto and Cambria
available?

Terry

> Hi Terry,
> Thanks for staying with this. It still doesn't work. :-(
[quoted text clipped - 64 lines]
>> >> > my
>> >> > hands to go to the mouse just breaks my rythm. Maybe I'm just odd.

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aK - 18 May 2008 19:09 GMT

Both are available and work fine.

-AngieK

> If you open Word and look under Fonts, do you see Calisto and Cambria
> available?
[quoted text clipped - 69 lines]
> >> >> > my
> >> >> > hands to go to the mouse just breaks my rythm. Maybe I'm just odd.

Reply to this Message

Terry Farrell - 19 May 2008 10:52 GMT

That confirms that the compat pack has installed. If it still isn't working,
you need to call Microsoft and open a trouble ticket for this problem as it
would seem to be a bug with 64-bit version.

Signature

Terry Farrell - MSWord MVP

> Both are available and work fine.
>
[quoted text clipped - 82 lines]
>> >> >> > hands to go to the mouse just breaks my rythm. Maybe I'm just
>> >> >> > odd.

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aK - 21 May 2008 00:05 GMT

guess that's that then. Will see what MS says. I truly hope it's not a bug. I
can't imagine I'm the only person among the millions of windows + office
users that have this setup or that this setup was not in their test matrix.

Thanks for the efforts.

-AngieK

> That confirms that the compat pack has installed. If it still isn't working,
> you need to call Microsoft and open a trouble ticket for this problem as it
[quoted text clipped - 86 lines]
> >> >> >> > hands to go to the mouse just breaks my rythm. Maybe I'm just
> >> >> >> > odd.

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