Word 2007 Not Responding

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Jon - 23 Jun 2008 02:01 GMT

I have Word 2007 in the Office Home and Student version operating on Vista.
Recently, anytime I try to save or print a document, or even close Word
completely, the program freezes and then says that Word has stopped
responding. This happens every time I try to perform any of these functions,
but it only happens on Word. None of the other programs seem to be affected.
Any suggestions?

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Terry Farrell - 23 Jun 2008 09:04 GMT

A corrupt/incompatible printer driver or an HP printer driver?

Signature

Terry Farrell - MSWord MVP

>I have Word 2007 in the Office Home and Student version operating on Vista.
> Recently, anytime I try to save or print a document, or even close Word
[quoted text clipped - 4 lines]
> affected.
> Any suggestions?

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Jon - 23 Jun 2008 12:34 GMT

Yeah, I've got an HP Printer that isn't compatible with Vista, but I've been
using it for several months with no problem except for a few things that it
won't do, like scan or fax from the computer. I tried to install the
software, but it wouldn't let me because it's not compatible with Vista and
there don't seem to be any updates for it either. But it's not just the
printing that is a problem, mainly I can't save new documents or even close
the program without it freezing.

> A corrupt/incompatible printer driver or an HP printer driver?
>
[quoted text clipped - 6 lines]
> > affected.
> > Any suggestions?

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Terry Farrell - 23 Jun 2008 17:09 GMT

Jon

Test by selecting a different printer as the default. Does that resolve the
issues? (If you don't have another printer, just install the Windows
Generic/Text only printer for testing.)

Terry

> Yeah, I've got an HP Printer that isn't compatible with Vista, but I've
> been
[quoted text clipped - 19 lines]
>> > affected.
>> > Any suggestions?

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Jon - 23 Jun 2008 22:21 GMT

Nope, still wants to freeze. I even deleted the HP printer from the computer.

> Jon
>
[quoted text clipped - 27 lines]
> >> > affected.
> >> > Any suggestions?

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Terry Farrell - 24 Jun 2008 10:02 GMT

There's a chance that an update has corrupted the Word DataKey. Deleting the
DataKey - which Word recreates automatically when restarted - may resolve
the issue.

Run Regedit (as Administrator) and navigate to the key and delete it.

HKEY_CURRENT_USER\Software\Microsoft\Office\version number\Word\Data

If not, go through the steps in the following FAQ:

http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

Terry

> Nope, still wants to freeze. I even deleted the HP printer from the
> computer.
[quoted text clipped - 33 lines]
>> >> > affected.
>> >> > Any suggestions?

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Clark - 22 Jul 2008 18:12 GMT

I am experiencing the same problem and am trying to delete the Data Key. Is
the Data Key the entire folder labelled "Data" in the HKEY address you
specify? I have 4 items in the file all of which are new types to me and i
don't want delete the wrong item.

Signature

Clark

> There's a chance that an update has corrupted the Word DataKey. Deleting the
> DataKey - which Word recreates automatically when restarted - may resolve
[quoted text clipped - 47 lines]
> >> >> > affected.
> >> >> > Any suggestions?

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Michael - 05 Aug 2008 16:09 GMT

This only worked temporarily. Starting Word from the Start menu worked, but
after closing Word and attempting to open a .doc (not .docx) from an Outlook
attachment, the same problem* was experienced. The .doc doesn't contain a
virus and is from a trusted source.

*Problem:
"Microsoft Office Word has stopped working.
A problem caused the program to stop working correctly. Windows will close
the program and notify you if a solution is available."

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Terry Farrell - 05 Aug 2008 17:16 GMT

See my response to your other message.

Terry

> This only worked temporarily. Starting Word from the Start menu worked,
> but
[quoted text clipped - 7 lines]
> A problem caused the program to stop working correctly. Windows will close
> the program and notify you if a solution is available."

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crazy48kids - 23 Jul 2008 03:41 GMT

I have been having the same issue since day 1, but I have Office Professional
Plus 2007. It happens more often when I have to save a document as an .rtf.,
but it will freeze up on a .docx, too. After rebooting 4 times last night, I
got my essay onto a jump drive and finished it in 2003 and XP. Ah, the good
old days.

> I have Word 2007 in the Office Home and Student version operating on Vista.
> Recently, anytime I try to save or print a document, or even close Word
> completely, the program freezes and then says that Word has stopped
> responding. This happens every time I try to perform any of these functions,
> but it only happens on Word. None of the other programs seem to be affected.
> Any suggestions?

Reply to this Message

Terry Farrell - 23 Jul 2008 09:44 GMT

Start Word in Safe Mode and test to see if that stabilizes it. From Start,
Run, type in

winword /a

and press enter. Word will open in safe mode. Try editing and saving now.

But please note, NEVER save a document to any type of removable media -
especially 'jump drives'. ALWAYS save to the local HDD and copy to and from
the removable media.

Signature

Terry Farrell - MSWord MVP

>I have been having the same issue since day 1, but I have Office
>Professional
[quoted text clipped - 15 lines]
>> affected.
>> Any suggestions?

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