MS Word 2000 freezes/locks up ...

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David - 15 Dec 2003 21:56 GMT

MS Word 2000 freezes/locks up when editing/viewing document. I have formatted the hard drive and started from scratch ... issue still resides after MS Word is installed. Freezes/locks up when document is all ready open and being viewed or edited. Not user or document specific.
No A/V program is installed. Printer is installed and video card has updated driver.

Word 2000 will lock up/freeze in Safe Mode and with "/a". Have run MS Office2k Windows Registry cleaner and problem still resides.
Have run chkdsk /f and done defrag and still same problem.

Have uninstalled MS Office 2k and just installed Word 2k and still same problem.

Any suggestions????

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TF - 16 Dec 2003 19:42 GMT

David

It freezes in Safe Mode would suggest a nasty problem. Firstly, give your
computer a good clean up. After all those freezes, there will be loads of
garbage left on your computer. See
http://www.mvps.org/word/FAQs/AppErrors/LockedFiles.htm,
http://www.gmayor.com/what_to_do_when_word_crashes.htm for some help with
the clean up.

There is a strong possibility that it may be a hardware problem as there is
no consistency with the problem suggesting some other influence. If the
problem still persists, then try one of the hardware testing utilities such
SiS Sandra.

Signature

Terry Farrell - Word MVP
http://www.mvps.org/word/

MS Word 2000 freezes/locks up when editing/viewing document. I have
formatted the hard drive and started from scratch ... issue still resides
after MS Word is installed. Freezes/locks up when document is all ready
open and being viewed or edited. Not user or document specific.
No A/V program is installed. Printer is installed and video card has
updated driver.

Word 2000 will lock up/freeze in Safe Mode and with "/a". Have run MS
Office2k Windows Registry cleaner and problem still resides.
Have run chkdsk /f and done defrag and still same problem.

Have uninstalled MS Office 2k and just installed Word 2k and still same
problem.

Any suggestions????

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David - 16 Dec 2003 20:06 GMT

Thank you so much for the advise. I will do just that and see if the issue is resolved

Thank you again for your help

- David

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