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Nira - 21 Dec 2003 09:55 GMT

I tried to open a 4MB file with graphics. Application
closes. RAM in my computer is 506MB
Windows 2000, Office 2000 pro.
It opens on other computers.
What to do?

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Mike Williams [MVP] - 21 Dec 2003 10:54 GMT

> I tried to open a 4MB file with graphics. Application
> closes. RAM in my computer is 506MB
> Windows 2000, Office 2000 pro.
> It opens on other computers.
> What to do?

See http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm

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Mike Williams - Office MVP http://www.mvps.org/faq/

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- 21 Dec 2003 11:56 GMT

>-----Original Message-----
>> I tried to open a 4MB file with graphics. Application
[quoted text clipped - 4 lines]
>
>See http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.ht

>Thank you for the link. THis is not the problem.

I can open the program and read all other files. This
specific file causes the word.exe to crash. The document
opens 2/3 of the volume and crashes. How do I allocate
more memory to word?

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Klaus Linke - 22 Dec 2003 19:58 GMT

> >See
> http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm

> >Thank you for the link. THis is not the problem.
> I can open the program and read all other files. This
> specific file causes the word.exe to crash. The document
> opens 2/3 of the volume and crashes. How do I allocate
> more memory to word?

Hi Nira,

It almost certainly hasn't got anything to do with memory, at least if
you're using Word on a PC, or Mac OS X.

Usually, I'd suspect a corruption. But if the file opens fine on other PCs,
and you suspect the graphics, you might try to de-install and re-install the
graphics filters.
You can probably find them in the setup under "Office shared features >
Converters and filters".

Other options would be to split up the file into several files on another
machine to pinpoint the offending graphic (assuming a picture is responsible
for the crashes).

Or make it as easy as possible on your Word ("Placeholders for graphics" in
"Tools > Options > View", Normal view, disable the background spell
checker...), and try if Word then opens the file.
If it does, immediately save it in HTML format, and re-open it. Then save in
*.doc format again. This sometimes fixes problems in the file format.

See http://www.mvps.org/word/FAQs/AppErrors/CorruptDoc.htm for more tips on
fixing corrupted docs.

Regards,
Klaus

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