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MS Office Forum / Word / Word Errors / January 2004problem with word 97
Hi All, I am running windows 98 se and office 97. For some reason I can't save a document as html in word 97. I get an error message saying that the selected text converter is an old version and will not work in this version. This is the only version of office I have on this system. I can't seem to get anyone to answer this question for me. Any help would be greatly appreciated. Thanks,  SignatureRegards, Gary Metzler Outta Sight Travel, Inc. Phone: 772-336-8747 Fax: 772-336-8595 E-mail: gmtravel@bellsouth.net http://www.outtasighttravel.com Gary Have you applied the servicepacks to Word97? SignatureTerry Farrell - Word MVP http://word.mvps.org/ : Hi All, : [quoted text clipped - 4 lines] : get anyone to answer this question for me. Any help would be greatly : appreciated. Thanks, Hi terry, I installed sr1. For some reason I can't install sr2. I get an error saying there are multiple copies of office on my system. I went so far as to un-install office and delete the folders and then re-installing it with no luck. Any help would be appreciated. Thanks, > Gary > [quoted text clipped - 9 lines] > : get anyone to answer this question for me. Any help would be greatly > : appreciated. Thanks, Gary It is a rather bizarre problem and I am concerned that you cannot get SR2a to install. I recommend that you run the uninstall by going to Control Panel, Add/Remove Programs, select Office 97 and remove Office. Then click on this link http://download.microsoft.com/download/office97std/Utility/4.0/WIN98MeXP/EN-US/E raser97.exe and download the eraser97.exe utility. Run the utility which removes all vestiges of office 97. Run a full ScanDisk and follow up with a full defrag of your HDD. Then reinstall Office 97 afresh and install both SR1 and SR2a patches. Terry : Hi terry, : [quoted text clipped - 17 lines] : > : get anyone to answer this question for me. Any help would be greatly : > : appreciated. Thanks, Hi Terry, Should I go ahead and delete the microsoft office folders under program files? > Gary > > It is a rather bizarre problem and I am concerned that you cannot get SR2a > to install. I recommend that you run the uninstall by going to Control > Panel, Add/Remove Programs, select Office 97 and remove Office. Then click > on this link http://download.microsoft.com/download/office97std/Utility/4.0/WIN98MeXP/EN-US/E raser97.exe > and download the eraser97.exe utility. Run the utility which removes all > vestiges of office 97. Run a full ScanDisk and follow up with a full defrag [quoted text clipped - 27 lines] > : > : get anyone to answer this question for me. Any help would be greatly > : > : appreciated. Thanks, Gary No as deleting doesn't uninstall Office. You really need to run Office Setup and uninstall it. The run the eraser utility. Deleting does not do a good job and the problem may simply remain. Terry : Hi Terry, : [quoted text clipped - 6 lines] : > Panel, Add/Remove Programs, select Office 97 and remove Office. Then click : > on this link http://download.microsoft.com/download/office97std/Utility/4.0/WIN98MeXP/EN-US/E raser97.exe : > and download the eraser97.exe utility. Run the utility which removes all : > vestiges of office 97. Run a full ScanDisk and follow up with a full [quoted text clipped - 31 lines] : greatly : > : > : appreciated. Thanks, Hi Terry, I didn't explain this well. I ment to ask if I should delete the folders after preforming the un-install and defrag and such. > Gary > [quoted text clipped - 16 lines] > click > : > on this link http://download.microsoft.com/download/office97std/Utility/4.0/WIN98MeXP/EN-US/E raser97.exe > : > and download the eraser97.exe utility. Run the utility which removes all > : > vestiges of office 97. Run a full ScanDisk and follow up with a full [quoted text clipped - 34 lines] > : greatly > : > : > : appreciated. Thanks, Gary Ah, yes. That's fine. Terry : Hi Terry, : [quoted text clipped - 21 lines] : > click : > : > on this link http://download.microsoft.com/download/office97std/Utility/4.0/WIN98MeXP/EN-US/E raser97.exe : > : > and download the eraser97.exe utility. Run the utility which removes : all [quoted text clipped - 39 lines] : > : greatly : > : > : > : appreciated. Thanks, Have you tried installing the Office 97 SR2-b? http://www.microsoft.com/downloads/details.aspx?FamilyID=BEFD7842-602E-42B0-89D2 -6BE39F1167C1&displaylang=en > Hi All, > [quoted text clipped - 4 lines] > get anyone to answer this question for me. Any help would be greatly > appreciated. Thanks, YOUR BLOODY CLOCK IS STILL 5 HOURS OUT. PLEASE SORT IT. SignatureTerry Farrell - Word MVP http://word.mvps.org/ : Have you tried installing the Office 97 SR2-b? http://www.microsoft.com/downloads/details.aspx?FamilyID=BEFD7842-602E-42B0-89D2 -6BE39F1167C1&displaylang=en : > Hi All, : > [quoted text clipped - 5 lines] : > get anyone to answer this question for me. Any help would be greatly : > appreciated. Thanks, Yes I have tried but with no luck. > Have you tried installing the Office 97 SR2-b? http://www.microsoft.com/downloads/details.aspx?FamilyID=BEFD7842-602E-42B0-89D2 -6BE39F1167C1&displaylang=en > > Hi All, > > [quoted text clipped - 5 lines] > > get anyone to answer this question for me. Any help would be greatly > > appreciated. Thanks, |
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