Hi Denver

What to do depends on (a) how many customizations (modified styles,
toolbars, AutoText entries, macros) are stored in the Normal.dot file,
and (b) exactly what Norton thinks the infection is.

If you don't have many customizations you want to keep, and/or if
Norton says you have a particularly nasty virus infection, go ahead
and let it be deleted. The next time you start Word, a new Normal.dot
will automatically be created with the factory-default settings.

If there's stuff you want to try to salvage and you trust Norton to
contain the virus, then rename Normal.dot instead of deleting it.
Restart Word and let it create a new Normal.dot. Then go to Tools >
Templates and Add-Ins > Organizer, open the new Normal.dot on one side
and the old one on the other, and copy the customizations. Close the
Organizer and delete the old Normal.

It wouldn't do you much good to copy over the customizations if you're
also reinfecting the new template at the same time. You might try it
once just to see what happens.

--
Regards,
Jay Freedman
Microsoft Word MVP        FAQ: http://www.mvps.org/word