lost code after re-install

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Naomi - 22 Aug 2004 19:25 GMT

Hi
I had problems with my computer and a friend re-installed
the system using the master disks. It runs fine, except i
need to re-enter the Word CD code - which I have lost!

I have the full Office which I installed, and all other
programs (e.g. Excel), run fine, but word still needs the
orginal code, not the new one. I cant find the Word to
unistall in the add/remove programs, and have tried
different removal programs, none of which can find it.

Is it possible to get another code? Otherwise, how can I
remove the orginal word and the install my full office,
bearing in mind the things I have tried?

Thanks for any help!
Naomi

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Beth Melton - 23 Aug 2004 16:16 GMT

If it is a retail version contact Microsoft at (800) 936-5700 or if
outside the US see this site: http://microsoft.com/worldwide

If the software came preinstalled on your PC (OEM version) then you'll
need to contact the manufacturer for a replacement key.

If the OEM will not provide you with a replacement key contact
Microsoft and explain the problem to them. It is my understanding they
will generate a new key however you could incur a nominal fee for this
service.

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Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

> Hi
> I had problems with my computer and a friend re-installed
[quoted text clipped - 13 lines]
> Thanks for any help!
> Naomi

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