Thanks Pat.
I at least know that Acrobat Writer comes from Acrobat.  It will only
install if you do a "custom" install.  It defaults to "not" being selected
during the installation process.

I ended up reinstalling yet again and it seems to be working now.  The
Acrobat toolbar is showing up again in Word.  Strangely enough, if I simply
"print" to the Acrobat writer, the hyperlinks do not work in the pdf file.
If I use the conversion tool, (from the Acrobat toolbar that displays upon
installing Acrobat), the hyperlinks work.  It doesn't make sense to me, but
it's working now.  Thanks.  Diana

Ok Dianah,

There are a number of 'Products'/'Printer Drivers' with
names like 'PDFWriter' or 'PDF Writer'.

(Do a Google Search for "pdf writer" and see!)

None of them is supplied by Microsoft, nor are they
part of Word.

You need to establish WHERE this facility came from,
and seek help there.