He's not using the same font you are.

Signature
JoAnn Paules
MVP Microsoft [Publisher]
~~~~~
How to ask a question
http://support.microsoft.com/KB/555375
> When a friend writes his letters in Word and then copies them into his
> email,
> the special characters get changed. Why?
He is not using the correct encoding to preserve the special characters.
Many special characters will not make the transition to "plain text"; you
need to use Rich Text or encoding such as UTF-8.

Signature
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
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all may benefit.
> When a friend writes his letters in Word and then copies them into his email,
> the special characters get changed. Why?