Unresponsive document in Word

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Webmom2459 - 12 Jan 2008 20:54 GMT

I have a document that was created in Word 2003 by another person and emailed
to me. I can open the document only if I open Word first... that was my first
clue. Then if I try to select any text in it, basically it won't. The scroll
bar to scroll through the document doesn't work. I can scroll through it by
pressing the "down" arrow only. Then the kicker is that when I try to close
the document, I get the following Word error: "Microsoft Office Word has
stopped responding. Windows is checking for a solution to the problem" and
then Word re-opens. I tried running the application crash tests (forgot what
it's called) and all tests "passed".

Any idea what's wrong with this document? Basically I just want to be able
to copy the text, photos, etc. into a new Publisher document but since I
can't select any text that's not going to work unless I can figure out how
to. I've also tried re-naming the document, and saving as a .docx document
and neither made a difference. Thanks for any help or thoughts.

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novascotia - 12 Jan 2008 21:22 GMT

Hi,

I am having the same problems, however it also happens just on a blank
document when 2007 opens. I was fine for a couple of weeks but now I can't do
anything. I can type in a new document but do not have mouse control in the
document itself. the scroll wheel will work but I can't use the mouse to drag
the bar down. Excel is working fine but word isn't. I even uninstalled and
re-installed and it didn't make any difference.

> I have a document that was created in Word 2003 by another person and emailed
> to me. I can open the document only if I open Word first... that was my first
[quoted text clipped - 11 lines]
> to. I've also tried re-naming the document, and saving as a .docx document
> and neither made a difference. Thanks for any help or thoughts.

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Suzanne S. Barnhill - 12 Jan 2008 21:40 GMT

Have you tried Open and Repair?

Signature

Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

>I have a document that was created in Word 2003 by another person and
>emailed
[quoted text clipped - 17 lines]
> to. I've also tried re-naming the document, and saving as a .docx document
> and neither made a difference. Thanks for any help or thoughts.

Reply to this Message

novascotia - 12 Jan 2008 23:22 GMT

yes, it seems to be a problem with word in general not just one specific
document. what is strange is that it was working fine last time I was in
word. Now I can't open a document from windows exployer. they will open if I
open Word first then do File - Open but no mouse control. When I go to close
I get the same messages identified by Webmom2459.

> Have you tried Open and Repair?
>
[quoted text clipped - 19 lines]
> > to. I've also tried re-naming the document, and saving as a .docx document
> > and neither made a difference. Thanks for any help or thoughts.

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novascotia - 12 Jan 2008 23:39 GMT

Hi,

I found this in another area but can't find the thread that he is talking
about. In case someone else can I have copied in what he said. If you find
the thread let me know where - thanks
---------------------------------------------------

This problem happened because of an update Microsoft pushed through for Word
running on a Vista machine.

Look for the thread "Mouse function failure - 2007 ms word SP1" for the
registry key you need to delete to fix this problem.
------------------------------------------------------------

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novascotia - 13 Jan 2008 00:07 GMT

I found the thread -

http://www.microsoft.com/office/community/en-us/default.mspx?query=Mouse+functio
n+failure+-+2007+ms+word+SP1&dg=&cat=en-us-office&lang=en&cr=US&pt=3a4e9862-cdce
-4bdc-8664-91038e3eb1e9&catlist=&dglist=&ptlist=&exp=&sloc=en-us

or seach for it on the discussion forum for 'Office'

> Hi,
>
[quoted text clipped - 25 lines]
> > to. I've also tried re-naming the document, and saving as a .docx document
> > and neither made a difference. Thanks for any help or thoughts.

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novascotia - 13 Jan 2008 00:28 GMT

Hi,

I tired it and it worked!!

Go to Start - run - type in regedit

A list of registry keys will display

Delete the following key
HKEY_CURRENT_USERS\Software\Microsoft\Office\12.0\Word\Data

Problem solved

> I found the thread -
>
[quoted text clipped - 31 lines]
> > > to. I've also tried re-naming the document, and saving as a .docx document
> > > and neither made a difference. Thanks for any help or thoughts.

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tsribe9000 - 13 Mar 2008 17:10 GMT

Thank you, novascotia. Your discovery saved me a lot of downtime!

> Hi,
>
[quoted text clipped - 44 lines]
> > > > to. I've also tried re-naming the document, and saving as a .docx document
> > > > and neither made a difference. Thanks for any help or thoughts.

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