Does she have "Remove personal information from document properties on save"
checked on the Security tab of Tools | Options?

Hi Patty,

I'm assuming that the files being worked with are always opened from the hard drive and not as email attachments.

With the test, this occured in a new document (with two named authors) rather than a document that came from someone else?

In Tools=>Options=>Save be sure to
Disable: 'Allow Fast Saves'
Enable: 'Make local copy...'
the first can cause problems, the first can help prevent them :)

If you've already run a repair/reinstall of Office, from either the Help menu or from Add/Remove Programs in the Windows control
panel, and the problem persists there are some additional things you may want to look at.

1. Start a new document, type a space, then use
File=>Web Page Preview to open it in your browser.

In the browser use  View=>View Source and look for this entry in the
<o:OfficeDocumentSettings> section near the top of the source view.

  <o:RemovePersonalInformation/>

That entry should not be there if the box for personal information is not checked under  Tools=>Options=>Security.

You may want to also try the #1 check on a document that is received from someone else (i.e. the setting may already be in force
when the document comes in).

2. Use Alt, T, I to bring up the Add-ins dialog is there an entry for the Remove Hidden Data (RHD) add-in for Word 2003?
 http://support.microsoft.com/kb/834427
or any add-in that may be related to your document management/metascrubber (they may not appear if they're COM Add-ins)

3. Use File=>Open and open Normal.dot or other template that is used for the basis of the documents where you're seeing this and
with the template open check the setting of the personal information box in
Tools=>Options=>Security
(Also check other templates listed as Global using Alt, T, I).

4. In Tools=>Options=>Security set macro security to high, restart Word and see if the author names hold if you repeat the original
test (prior message)

5. Restart Word in Office safe mode (hold ctrl key while starting Word, and repeat the test.

If #4 or #5 still produce the problem then there could be some corruption in Word's registry keys.

=================
Hi Bob,

Thanks for your response.

We are using Word 2003.  One lawyer here has had problems when working on
documents with track changes.  The setting is set to "By Author" and the
document works at first with two or more authors.  When she saves, however,
her documents lose all of the separate author history and all the changes
melt into one "Author."

I tried the test on her PC and it did in fact show 2 different authors.

The setting under Tools | Options | Security to Remove personal information
on save has always been deselected and that was the first thing rechecked
every time.

She is working with clients on these documents but the strange thing is that
at first multiple authors are differentiated.   We do have a metadata
scrubber, but she does not use it.

Thanks for any more enlightenment you may have.

Patty >>