Opening Word creates a "hang" that requires a restart.

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dama1 - 23 May 2008 03:58 GMT

Windows XP - Office 2000. Excel and Power Point open OK. Tried reloading
Office from my disk. Same result. Might I need to create a new normal.dot?
(Where is that link with instructions anyway?) PS: Sometimes when I initiate
the shutdown I get a "Program Not Responding" box for ccApp.exe. Meaningful?
Can't ctrl/alt/del and exit from task manager, it doesn't show as a running
program. Now I'm really confused!!! Any help is appreciated..

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Francois - 23 May 2008 10:20 GMT

Windows XP = Office 2003 PRO. I've been experiencing exactly the same
problems for the past few days. Other components work OK, only Word. Why
would a new normal.dot work?

> Windows XP - Office 2000. Excel and Power Point open OK. Tried reloading
> Office from my disk. Same result. Might I need to create a new normal.dot?
> (Where is that link with instructions anyway?) PS: Sometimes when I initiate
> the shutdown I get a "Program Not Responding" box for ccApp.exe. Meaningful?
> Can't ctrl/alt/del and exit from task manager, it doesn't show as a running
> program. Now I'm really confused!!! Any help is appreciated..

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Graham Mayor - 23 May 2008 14:32 GMT

See http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm.

A new normal.dot (which only Word can create - when that file is missing)
may work because corruption of that file is one of the principle causes of
Word failures. The others are covered in the linked web pages.

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Graham Mayor - Word MVP

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Word MVP web site http://word.mvps.org
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> Windows XP = Office 2003 PRO. I've been experiencing exactly the same
> problems for the past few days. Other components work OK, only Word.
[quoted text clipped - 7 lines]
>> exit from task manager, it doesn't show as a running program. Now
>> I'm really confused!!! Any help is appreciated..

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Stefan Blom - 23 May 2008 11:59 GMT

See http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm.

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Stefan Blom
Microsoft Word MVP

> Windows XP - Office 2000. Excel and Power Point open OK. Tried reloading
> Office from my disk. Same result. Might I need to create a new normal.dot?
[quoted text clipped - 5 lines]
> running
> program. Now I'm really confused!!! Any help is appreciated..

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