Open help, "See Also", Online Content Settings..., check the appropriate settings.
Expand the "search in:" to be certain you have "everywhere" checked.

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Mary Sauer MS MVP
http://office.microsoft.com/
http://www.mvps.org/msauer/
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> we have Office 2003...when searching for clip art 'Search
> in: All collections (which includes Web Collections)
> clicking Go will not take us out to the internet for web
> collections options. Installation error??