Hi Michele,
Borders and shading isn't an installable feature
choice although it may have been disabled by an
administrator through a policy setting or you
could have a damaged Normal.dot template
If you use Tools=>Customize and right click on
the Format menu and choose 'reset' is it available
or can you drag it to a toolbar from
Tools=>Customize=>Commands list?
========
When Office 2000 was installed, the borders and shading
feature did not install. It is not in the Format drop-
down and not on the toolbar. I tried uninstalling Office
and reinstalling and the same problem exists. Any ideas? >>

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I hope this helps you,
Bob Buckland ?:-)
MS Office System Products MVP
*Courtesy is not expensive and can pay big dividends*