Images don't refresh in Word 2003 when toggling among windows

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PaulP - 16 Jun 2005 23:08 GMT

MS Word images are not refreshed consistently. Images appear when the user
first opens the document or changes the viewing size. However, when user is
toggling between applications or editing different pages of a document, Word
does NOT display images unless the user maximizes the Word window each time.

Examples:
1. User toggles to Word from another active application. For example, with
an Excel file covering 1/2 of the monitor screen, user can see 1/2 of a
graphic displayed on a Word doc. When I toggle back to that Word doc, the
TEXT refreshes and can be read underneath the Excel window but the images do
NOT refresh.

2. Scrolling from one page to the next. MS Word does not refresh graphics
consistently. The only workaround we found is to minimize/maximize the
window each time.

We have installed SP1 for Office 2003 and have not experienced this issue
with Office 2000.

Thanks for assistance with this.

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Mary Sauer - 17 Jun 2005 08:56 GMT

Video driver? Go to the manufacturer's web site and look around for an upgraded
driver. Meanwhile, slide down the acceleration on your adapter, control panel,
display, settings tab, advanced button, troubleshoot tab.

Signature

Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

> MS Word images are not refreshed consistently. Images appear when the user
> first opens the document or changes the viewing size. However, when user is
[quoted text clipped - 16 lines]
>
> Thanks for assistance with this.

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Kevin - 25 Jul 2005 19:08 GMT

Turns out this was the exact problem (and solution) that I was having.
However, I'm curious about this problem. I've got a brand new laptop
and paid extra for the higher-end graphics processor, and had to set it
back to 2 (on a 0-5 scale). A setting that tells me:

"Disable all DirectDraw and Direct3D accelerations, as well as all
cursor and advanced drawing accelerations. Use this setting to correct
severe problems with DirectX accelerated applications."

This is obviously a known issue. Can anyone tell me the real cause and
if it might be fixed (and by whom) so I can crank up the acceleration
again?

Thanks

> Video driver? Go to the manufacturer's web site and look around for an
> upgraded driver. Meanwhile, slide down the acceleration on your
> adapter, control panel, display, settings tab,
> advanced button, troubleshoot tab.

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Bob Buckland ?:-) - 26 Jul 2005 17:24 GMT

Hi Kevin,

'Brand new' and 'latest' are not always the same :)
There is usually a time lag from the time a given
hardware/driver set goes into production manufacturing
and the time it's available for sale. During that time
there can be new card/controller graphics drivers from
the PC maker, the graphics card maker or the graphics chipset
manufacturer or all 3. Usually those updates can be
downloaded from the websites of one or more of the above
sources.

======
In article <enDtYIxcFHA.3616@TK2MSFTNGP09.phx.gbl>, Mary Sauer
<gsauer@mycolumbus.rr.com> wrote:

Turns out this was the exact problem (and solution) that I was having.
However, I'm curious about this problem. I've got a brand new laptop
and paid extra for the higher-end graphics processor, and had to set it
back to 2 (on a 0-5 scale). A setting that tells me:

"Disable all DirectDraw and Direct3D accelerations, as well as all
cursor and advanced drawing accelerations. Use this setting to correct
severe problems with DirectX accelerated applications."

This is obviously a known issue. Can anyone tell me the real cause and
if it might be fixed (and by whom) so I can crank up the acceleration
again?

Thanks >>

Signature

Let us know if this helped you,

Bob Buckland ?:-)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

For Everyday MS Office tips to "use right away" -
http://microsoft.com/events/series/administrativetipsandtricks.mspx

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