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MS Office Forum / Word / Long Documents / January 2004Troubleshoot Utility in Support
Have corrupted Normal.dot file and cannot get the "Troubleshoot Utility" button to work in order to disable said file. Anyone know why the button isn't active or can someone suggest a work-around. Hello Clutch, If you know for a fact that the Normal.dot file is corrupted your best bet is to delete the file and then open Word. The Normal.dot file will be recreated. The button may not be available because Normal.dot may be in use if Word or Outlook is opened. If you want to troubleshoot the template you can change the name to Normal.DOC and then open normally in Word or Open and Repair if you have Word 2002 or 2003. When corrected you can close Word and Outlook and Replace the current file with the repaired one. I hope this helps Bobby Mikkelson -------------------- | Content-Class: urn:content-classes:message | From: "clutch" <anonymous@discussions.microsoft.com> [quoted text clipped - 20 lines] | disable said file. Anyone know why the button isn't | active or can someone suggest a work-around. We never recommend that users *delete* Normal.dot, as this could cause them to lose years of customizations, many of which can be retrieved using the Organizer if they merely *rename* Normal.dot (and of course, if it proves that a new Normal.dot does not solve the problem, whose cause lies elsewhere, then Normal.old can be renamed back to Normal.dot, thereby restoring all customizations. -- Suzanne S. Barnhill Microsoft MVP (Word)  SignatureWords into Type Fairhope, Alabama USA Word MVP FAQ site: http://www.mvps.org/word Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. > Hello Clutch, > [quoted text clipped - 35 lines] > | disable said file. Anyone know why the button isn't > | active or can someone suggest a work-around. |
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