Does she have a manual page break before the heading in question? If so,
tell her to instead format the heading as "Page break before."

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Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
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> I have a user who has made adjustments to some pages in
> her document and when she reinserted her Table of
[quoted text clipped - 6 lines]
> We are running Windows 2000 SP4 and Office 2000 SP3.
> Thanks, Katherine