If you didn't have the Tools Customize dialog open originally when you made
your changes, then they probably got saved somewhere else - most probably in
normal.dot.

You almost certainly don't want the changes saved there, so you may need to
reset your standard menus first before opening your template, making your
changes and saving the template.

Hi Jacqui:

Well, it's partly because Word is designed to prevent what you are doing :-)

If you use a global add-in and leave the user's Normal.dot alone, you will
have a lot easier time of it.

I don't think you're ever going to get a reliable result by distributing a
"master" Normal.dot, and I would venture to say that you never have had :-)

I guess most users won't tell you about the various ways they re-substitute
their "own" Normal after you've done your distribution :-)

However, if you make the changes to your OWN Normal template, making sure
that you open the template as a document before you start, and that you do
not have any other templates or documents open when you do, you have a
better chance of success.

Make sure you do not run Outlook in the session when you are changing
Normal: log off, log back on without allowing Outlook to start.  That kills
the hidden instance of Word that will otherwise hold a second copy of Normal
open in memory, leading to a bit of a lottery as to which version gets
saved.

When you have finished, quite Word and copy your Normal template, then Zip
it before allowing Word or Outlook to start.

Cheers

On 13/9/06 7:40 PM, in article
1158140408.144998.271340@d34g2000cwd.googlegroups.com, "Jacqui"
<jacqueline.fulton@semplefraser.co.uk> wrote: