Hi Jeff,

Already looked in "Tools > Options > Compatibility > Font substitution"?

The document could be damaged. But maybe you can rescue something with the
above dialog, or by searching for the strange font and replacing it with
Times or something.

If you get gibberish by changing the font, it's likely that Word got
confused between normal (Unicode) encoding, and the special proprietary
encoding used for symbol fonts. There's a macro somewhere in the MS
Knowledge Base that converts from the latter to the former, and sometimes
can fix things.

Regards,
Klaus