The conditions under which Microsoft supply OEM versions of the software at
a reduced cost to the OEM and probably also to you is that support is
provided by the OEM. You get what you pay for.
Re your Outlook/Outlook Express problem, do you have a email account
configured in Outlook Express? If so, get rid of it and see if that
overcomes the problem.

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Hope this helps.
Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.
Doug Robbins - Word MVP
> When Emailing from within MS word 2003, all copies of sent items are
> delivered to outlook express. Outlook is our mail client (default).
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> they expect me to pay for help now. This is a brand new legal OEM
> installation and should be supported with happiness and smiles by MS.