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MS Office Forum / Word / General MS Word Questions / May 2008Ofifce 2007 merge lockups
I tried for the 1st time to do a mail merge to email via office 2007. Simple email. Excel spreadsheet with 2000 addresses and a simple word document. When attempting to merge it would do about 30 or 40 emails and then lock up. I finally gave up and did the merge on a PC with 2003 and it went just fine. Anyone else see this? I consider 30 or 40 emails a great success. I usually lock up after 3 or 4 emails. I'm running Office 2007 with SR1, using Excel 2007 as the source. I'm tempted to use a $30.00 Office add-on, but I would rather solve the problem in Word somehow. Steven Papier > I tried for the 1st time to do a mail merge to email via office 2007. > Simple email. Excel spreadsheet with 2000 addresses and a simple word [quoted text clipped - 3 lines] > > Anyone else see this? I downloaded and installed "Easy Mail Merge for Outlook" from http://www.emailaddressmanager.com/download.html. It looks good, but then it crashes every time. This is really frustrating. Steven Papier > I consider 30 or 40 emails a great success. I usually lock up after 3 or 4 > emails. I'm running Office 2007 with SR1, using Excel 2007 as the source. [quoted text clipped - 10 lines] > > > > Anyone else see this? FWIW, so far I haven't been able to replicate this, but my tests may have been too simple: - Excel data source with 3 columns and 3000 rows - very simple Mail Merge Main document with a couple of merge fields and a bunch of plain text - merge using HTML format to avoid the security prompts - always send to the same person ( -via an Exchange server (Windows 2003 SBS) - Office 2007 SP1, Vista 64-bit with loads of RAM ) If you can do an equally simplistic test, (e.g. all emails to the same recipient, extremely simple mail merge main document, perhaps with one field and nothing else) do you still see the problem?  SignaturePeter Jamieson http://tips.pjmsn.me.uk >I downloaded and installed "Easy Mail Merge for Outlook" from > http://www.emailaddressmanager.com/download.html. It looks good, but then [quoted text clipped - 21 lines] >> > >> > Anyone else see this? Peter- I created a new Excel sheet and a new Word mail-merge document and I was able to create 50 emails repeatedly without any problem. This doesn't help me figure out what was wrong before, but it does give me hope for the future. But I'm still concerned that "Easy Mail Merge for Outlook" crashes Outlook. Steven Papier > FWIW, so far I haven't been able to replicate this, but my tests may have > been too simple: [quoted text clipped - 37 lines] > >> > > >> > Anyone else see this? > But I'm still concerned that "Easy Mail Merge for Outlook" crashes > Outlook. I think you'd have to ask the supplier about that one! > I created a new Excel sheet and a new Word mail-merge document and I was > able to create 50 emails repeatedly without any problem. This doesn't > help > me figure out what was wrong before, but it does give me hope for the > future. I guess the only thing you can do is try ramping up the numbers and see what happens. Personally I wouldn't suspect the Excel data source much, unless doing a merge to some other destination such as an output document also crashes after 30-40 records, but I suppose I would suspect a corrupt Word Mail Merge Main document (because I /think/ Word has to save a copy of the output to HTML format for each e-mail) and I suppose the other things worth having a good look at are a. could there be anything wrong with the data in the field you are specifying as the e-mail address? b. are none, some or all of those addresses in your Outlook Address book? All that said, I'm not too convinced by my own suggestions since other people seem to be experiencing the same sort of problems with the same sort of numbers of e-mails, and only with Office 2007, not 2003. SignaturePeter Jamieson http://tips.pjmsn.me.uk > Peter- > [quoted text clipped - 57 lines] >> >> > >> >> > Anyone else see this? If you can find a crash ID (from Application Event Logs in the Event Viewer), someone at MS may be able to find out if this is being investigated. Assuming something is actually crashing, that is... SignaturePeter Jamieson http://tips.pjmsn.me.uk >I tried for the 1st time to do a mail merge to email via office 2007. >Simple email. Excel spreadsheet with 2000 addresses and a simple word [quoted text clipped - 3 lines] > > Anyone else see this? We have had similar problems with mail merge to e-mail, HTML format, in Office 2007. When we set Outlook to work offline and then did the merge, we had no lockups. All of the outgoing messages remain in the Outbox until we set outlook to work online again, at which time they are sent. It appears that Outlook is overwhelmed trying to receive messages from Word and communicate with the Exchange 2007 server at the same time. Is there a better fix out there? > I tried for the 1st time to do a mail merge to email via office 2007. > Simple email. Excel spreadsheet with 2000 addresses and a simple word [quoted text clipped - 3 lines] > > Anyone else see this? I have found if I disconnect my network that it helps, though I hadn't thought about just putting my Outlook offline. It has helped, but Word still locks up. But it sure is frustrating to have to try 2-10 times before I can get my 200 emails to get out. I'm gettig the following with an event id 5000 Source Microsoft 12 - EventType officelifeboathang, P1 winword.exe, P2 12.0.6211.1000, P3 mso.dll, P4 12.0.6213.1000, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL. My cpu goes to 100% on Word. I'd love to have a solution to this as i send anywhere from 1 to 10 sets of these emails a day. > We have had similar problems with mail merge to e-mail, HTML format, in > Office 2007. When we set Outlook to work offline and then did the merge, we [quoted text clipped - 11 lines] > > > > Anyone else see this? My company is having the same issue. Last week they worked fine by enabling macros for Word 2007 and Excel 2007. This week, after Microsoft Tuesday, March 11, 2007, they 'hang up'. I check the event log and I am getting the same error information as you. We did a work around by importing the data from Excel to an Outlook Contact subfolder. Started the mail merge from Outlook. The first time about 20 went. The second attempt the remaining 150 went out immediately. Hope this helps some and gives Microsoft some event log info. > I have found if I disconnect my network that it helps, though I hadn't > thought about just putting my Outlook offline. It has helped, but Word still [quoted text clipped - 25 lines] > > > > > > Anyone else see this? I agree, it seems that there must have been a patch on that day that messed something up that it was not supposed to break. Hopefully someone at Microsoft figures it out. > My company is having the same issue. Last week they worked fine by enabling > macros for Word 2007 and Excel 2007. This week, after Microsoft Tuesday, [quoted text clipped - 36 lines] > > > > > > > > Anyone else see this? In addition to your event ID 5000, There is also and Event ID 5001. It is listed as an Information event. It starts out as 'Bucket 132504785.bucket table 5. The remaining information is the same as for event ID 5000. > I have found if I disconnect my network that it helps, though I hadn't > thought about just putting my Outlook offline. It has helped, but Word still [quoted text clipped - 25 lines] > > > > > > Anyone else see this? I have since found out that if I save my Word document in 2003 compatible mode BEFORE i try to send it that my mail merge will work no problems with the following exception. I have to shut down ALL Word 2007 documents that are not in 2003 mode prior to sending our the mail merge. So if i just open up a new page, type my message, save as 2003 compatible and then mail merge it will go 100% of the time no problems. If I go back to 2007 mode it is hit and miss at best. I can email using Excel 2003 spreadsheet or Access 2007 for my datasource. Are we any closer to a solution? Thanks Dennis > I have found if I disconnect my network that it helps, though I hadn't > thought about just putting my Outlook offline. It has helped, but Word still [quoted text clipped - 25 lines] > > > > > > Anyone else see this? so far this is the only solution I have found to this problem. using .dot and .doc files works but dotx and docx causes lockups randomly. going offline in outlook with docx and dotx files does not work but unplugging the network cable completely allows the outbox to fill up and the mails then get sent once reconnected. i am using exhange 2003 by the way this problem is not localised to one machine by the way, I have it on all machines, XP and Vista > I have since found out that if I save my Word document in 2003 compatible > mode BEFORE i try to send it that my mail merge will work no problems with [quoted text clipped - 43 lines] > > > > > > > > Anyone else see this? |
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