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MS Office Forum / Word / General MS Word Questions / January 2004Word Attachment in Outlook XP
After running Outlook XP for some period of time, the user is no longer able to open Word documents by double-clicking the attachment. After double-clicking, Outlook hangs for ~15 seconds. Exiting outlook, the user is now also not able to load any Word documents by double-clicking on them. Restting the file associtations does not help (they maintain the Word icon throughout). Opening the documents via "Open" in Word is still possible. No error messages are generated. Any suggestions? No particularly good ideas, but... a. is the user using Wordmail in Outlook? Does it make any difference if they disable Wordmail? b. When you reset the file associations, did you use e.g. winword /r ? c. Does Task manager display multiple copies of WINWORD in the list of processes even when only Outlook is running (or to put it another way, are any copies of WINWORD left in the process list when nothing else is running in the foreground? -- Peter Jamieson - Word MVP Word MVP web site http://word.mvps.org/ > After running Outlook XP for some period of time, the user is no longer > able to open Word documents by double-clicking the attachment. After [quoted text clipped - 8 lines] > > Any suggestions? |
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