Can't open Word doc from HTML message

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Tim H. - 27 Feb 2004 18:14 GMT

I have a user running Outlook 2002. He receives a daily
newsletter that is a HTML email message with a WORD doc
attached. When he double clicks to either open or save,
he gets "Cannot create file xxxxxxxx" Right click on
folder and change permissions. He has administrative
rights. He can't save to any folder that he has rights
to. Everyone else in the company who gets these emails has
no problem. I've sent him a HTML message with a
attachement from within and he has no problem. I've sent
him Rich Text message with attachments with no problem.
What's up?
.

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KL - 27 Feb 2004 23:42 GMT

Try this.
http://support.microsoft.com/default.aspx?scid=kb;
[LN];305982

>-----Original Message-----
>I have a user running Outlook 2002. He receives a daily
[quoted text clipped - 11 lines]
>
>.

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Tim H. - 02 Mar 2004 17:12 GMT

No luck with changing the Outlook registry key to point to
a different directory for temp internet files. I can open
every other attachment just fine...it's just this one HTML
email he receives every day. Other users can open this
email attachment just fine. Any other ideas?

THanks!

>-----Original Message-----
>Try this.
[quoted text clipped - 18 lines]
>>
>.

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aurora_gfx - 10 Jun 2004 07:28 GMT

> [B]No luck with changing the Outlook registry key to point to
> a different directory for temp internet files. I can open
[quoted text clipped - 3 lines]
>
> THanks!

Hi there, I have had a similar problem. Here's how I fixed it:

Find out the name of the attachment you are having problems with. Go t
an attachment you are ABLE to open. open it and go File/Save As. Have
look at the Directory Path eg C:\Documents and Settings\Your Name\Loca
Settings\Temporary Internet Files\OLK278 (will be OLK-something)

Find the file responsible and delete it. Then try to open th
attachment again from Outlook.

Worked for me.

-
aurora_gf

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