You have this message---"Microsoft program name has
encountered a problem and needs to close. We are sorry
for the inconvenience." On this message-box, you will
also find the following line--->
To see what data this error report contains, click here.

If you click on this('click here'), it will give you some
information in the form of 'Error Signatures'. The
AppName: ?? along with ModName: ?? will be a great hel to
know the reason of the issue.