Word Outlook Freeze Problem

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Al Kaufmann - 26 Apr 2005 15:28 GMT

Yesterday a friend forwarded me html e-mail. It opened fine but when I went
to reply, my e-mail editor - MS Word hung while trying to open. I need to
use the task manager to shut down the application and then Word not longer
worked. When I tried to re-start my system, it would not shut down because
of some open word file that I could not close. I powered the system down
and Word was back to normal after the reboot. I had to change the e-mail
editor from MS Word to the built in Outlook editor and that worked.

It looks to me like some sort of security problem that is causing Word to
hang on this one message. If anyone wants a copy of this message let me
know, it does have the comment that I need to send it to at least one other
person or my nose will fall off. :-(

I am using MS Word 2002 (SP5) and Outlook 2002 (SP3) with all the update for
Office and Windows XP Pro and using and MS Antisoyware. My concern is that
if this message got past all the the security why is it causing a problem?
Also did it do something I am not aware about?

Al

Reply to this Message

Doug Robbins - 27 Apr 2005 11:55 GMT

With a comment like that, you are lucky that your computer is still in one
piece.

Signature

Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

> Yesterday a friend forwarded me html e-mail. It opened fine but when I
> went to reply, my e-mail editor - MS Word hung while trying to open. I
[quoted text clipped - 16 lines]
>
> Al

Reply to this Message

Al Kaufmann - 27 Apr 2005 14:42 GMT

With help like you provide you really have to wonder what MVP really means.

> With a comment like that, you are lucky that your computer is still in one
> piece.
[quoted text clipped - 19 lines]
>>
>> Al

Reply to this Message

Hal Hostetler [MVP-S/U] - 28 Apr 2005 06:21 GMT

I suspect it has a lot more to do with being an improperly composed HTML
Message than it does with security issues. I have the same problems every
now and then and its always due to the same type message, an HTML message
that wants me to "Fix" either a PayPal or Ebay account (a "Phishing"
message). I believe I'd ask this "friend" not to send me any more SPAM
emails (the "nose will fall off" comment makes it SPAM in my book).

Hal

Signature

Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-S/U -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

> Yesterday a friend forwarded me html e-mail. It opened fine but when I
> went to reply, my e-mail editor - MS Word hung while trying to open. I
[quoted text clipped - 16 lines]
>
> Al

Reply to this Message

Doug Robbins - 28 Apr 2005 13:30 GMT

Mine too, and it was to that which I was referring. Unfortunately the OP
seems to have taken offence at my comment. I guess my attempt to help was a
bit too subtle.

Signature

Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

>I suspect it has a lot more to do with being an improperly composed HTML
>Message than it does with security issues. I have the same problems every
[quoted text clipped - 24 lines]
>>
>> Al

Reply to this Message

Lemay - 12 Jan 2006 13:28 GMT

it's due to INFO: Corrupt Normal.dot Causes Errors When Automating Word

Go to http://support.microsoft.com/kb/q247028/

If problem renaming, it's because word.exe is working (end the process)
using control alt delete, and rename.

It worked for me.

Reply to this Message

Melody - 27 Jan 2006 21:01 GMT

Hello: I hope I have the correct catagory. My MS Office, which is official
name is Microsoft Office Outlook, 2003 SP2 part of Microsoft Office Standard
Edition 2003 for Students and Teachers. I am running it on a Gateway laptop,
that has an 80 gig hard drive, that has 85% free, and a 3.02 Intel Pentium 4
processor. I do not have a lot of programs on this computer.
The problem I am having is that when downloading email into my Office
mail, from my account on Charter, the programs freezes anywhere from 72% to
88% downloaded. It will not download any more after it reaches this point,
and even though I still have messages in the Charter account, it will not
download anymore. I have gone into my Charter webmail and have deleted all
messages from them. They do not have any emails in any form on the charter
webmail. But then when I go back to the Office Mail, I still get it freezing
at those points.
I bought my laptop in October, and this Office program was a trial
software. I do not remember how long it was a trial for, but I know it was.
I have not recieved any message about the trial coming to an end, and do I
want to buy. I have office on my desktop, but I only bought a single license
so I do not have that on my laptop.
My instinct says it has something to do with either the trial being up, or
a large email that had gotten "stuck" in the system somewhere.
I use this for work so I need a solution asap. If I have to purchase a
new version of Office, no problem, but then I will need to know how not to
lose my files when I change to the new program.

Thanks for all of your help. I have always gotten help from the users and I
really appreciate having this group as a resource.

Signature

Snicker''s Mom

> it's due to INFO: Corrupt Normal.dot Causes Errors When Automating Word
>
[quoted text clipped - 4 lines]
>
> It worked for me.

Reply to this Message

Doug Robbins - Word MVP - 28 Jan 2006 06:31 GMT

The trial was probably 90 days. Seems like the problem is probably due to
your time being up.

Signature

Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

> Hello: I hope I have the correct catagory. My MS Office, which is
> official
[quoted text clipped - 44 lines]
>>
>> It worked for me.

Reply to this Message