Word as Email editor word 2002/outlook 2002

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Drew Boillot - 22 Jul 2005 17:35 GMT

Every time I click on the "email" button in word, I get the error "Word could
not load the e-mail envelope. this could be caused by a network connection
problem or a problem with your office installation."

I looked this up on the KB but only found problems listed for 2000 and 2003,
i did what they suggested anyway but they did not work.
I have outlook open before i start word, i have even tried it with outlook
closed.

I have reinstalled office, and the problem is still there.

We had outlook 2003 installed on here (new PC joined to a SBS domain) but we
had to remove OL03 due to a mail murge issue. We had to do this on 8 PCs,
this is the only one that's giving us this problem. Can anyone please help me
out on this?
Thanks.

Drew

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Doug Robbins - 22 Jul 2005 18:45 GMT

As you have found out, there are definite issues with Outlook 2003 and any
version of Word other than 2003. It could be that there is some remnant of
Outlook 2003 on that computer. If the other things haven't worked, maybe a
reformat and clean install will be the way to go.

Signature

Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

> Every time I click on the "email" button in word, I get the error "Word
> could
[quoted text clipped - 18 lines]
>
> Drew

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Drew Boillot - 25 Jul 2005 16:29 GMT

I was hoping that we would not have to do a format and reinstall of
everything.. as there are new computers, (8 all together). We sold these PCs
and a new server to our customer and now they are very upset with us because
things arn't working as they should. I've thought about going back and doing
the system restore to the point befire We joined the domain and Outlook got
installed, But i'm not sure that would fix the problem. Even if it did, we'd
be eating alot of labor because "we should have know it wasn't going to
work."
We dind't think there would be this many problems with 2002 and 2003 working
together.. I guess this is MS's way of ensureing you upgrade everything and
not just what you use most.. WTG MS!!

Drew

> As you have found out, there are definite issues with Outlook 2003 and any
> version of Word other than 2003. It could be that there is some remnant of
[quoted text clipped - 23 lines]
> >
> > Drew

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Hal Hostetler [MVP S/U] - 30 Jul 2005 06:04 GMT

Before giving up, try creating a new Outlook profile. Profiles sometimes
don't come through version changes well and creating new ones can sometimes
work wonders.

Hal

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Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-S/U -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
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Still Cadillacin' - www.badnewsbluesband.com

> I was hoping that we would not have to do a format and reinstall of
> everything.. as there are new computers, (8 all together). We sold these PCs
[quoted text clipped - 37 lines]
> > >
> > > Drew

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Drew Boillot - 01 Aug 2005 22:36 GMT

Ill try that.. we were getting an out of memory error (we thought was
strange with a srver w/ a gig of ram) so we added anohter gig to it today.
i'll check tomarrow to see if it fixed it.

Drew

> Before giving up, try creating a new Outlook profile. Profiles sometimes
> don't come through version changes well and creating new ones can
[quoted text clipped - 61 lines]
>> > >
>> > > Drew

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Drew Boillot - 02 Aug 2005 18:26 GMT

all the problems have been fixed but we are still getting an "out of memory"
sync error, the error is as follows.

:start error:

15:51:56 Error synchronizing message 'Weekly Mailing List'
15:51:56         [8007000E-50C-0-323]
15:51:56         There is not enough memory available to perform the operation.
15:51:56         Microsoft Exchange Server Information Store
15:51:56         For more information on this failure, click the URL below:
15:51:56
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8007000e-50
c-0-323
15:51:56 Moved a message that failed synchronization to 'Local Failures'.
Message subject -> 'Weekly Mailing List'. You can view this message in your
offline folder file only.
15:51:56 Error synchronizing message 'Member Mailing List'
15:51:56         [80004005-501-4B9-322]
15:51:56         The client operation failed.
15:51:56         Microsoft Exchange Server Information Store
15:51:56         For more information on this failure, click the URL below:
15:51:56
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-50
1-4b9-322
15:51:56 Moved a message that failed synchronization to 'Local Failures'.
Message subject -> 'Member Mailing List'. You can view this message in your
offline folder file only.

:end error:

> Before giving up, try creating a new Outlook profile. Profiles sometimes
> don't come through version changes well and creating new ones can sometimes
[quoted text clipped - 58 lines]
> > > >
> > > > Drew

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