Check the documentation of your modem. This is not a Word issue.

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Graham Mayor - Word MVP
My web site www.gmayor.com
Word MVP web site http://word.mvps.org
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> Is there a way to set up the Microsoft Windows Fax function so it
> will allow a number to ring longer before it gives up? I have a few
> customers who have their machines set to answer on about six rings,
> and the fax gives up before their machine answers.
> Terri