From that vague description, it's anyone's guess - but see
http://www.gmayor.com/mail_merge_labels_with_word_xp.htm which provides
general merge information.

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Graham Mayor - Word MVP
My web site www.gmayor.com
Word MVP web site http://word.mvps.org
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> When I try to merge an address book from Excel the addresses
> disappear when i apply the settings. What am I doing wrong?