 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
| HomeDiscussionsAccessExcelInfoPathOutlookPowerPointPublisherWordDirectoryUser Groups Related Topics Outlook ExpressInternet ExplorerWindowsMS Server ProductsMore Topics ... |
MS Office Forum / Word / Mailmerge and Fax / April 2007Mail Merge doesn't work - HELP!!
When I use and run the mail merge (email throught Outlook 2003) from Word 2003 it goes thru the motions but does not send anything. When I run the mail merge from Outlook I get the error "there must be at least one name or distribution list in the To, Cc, or Bcc box." when I hit the send button. I have run detect and repair but to no avail. I am using and Excel worksheet as the data source and everything is there in the preview. It just won't send the emails. When you merge to e-mail, you should see a dialog box that prompts for "To", "Subject line" and "Mail format". Are you filling in the "To" field? Does the "To" field definitely contain a valid e-mail address, and is it getting through to Word (not everything in an Excel sheet necessarily does, but you can check by temporarily inserting the same field as a MERGEFIELD in your mail merge main document, merging to a new document and seeing if the addresses get through as expected. Peter Jamieson > When I use and run the mail merge (email throught Outlook 2003) from Word > 2003 it goes thru the motions but does not send anything. When I run the [quoted text clipped - 6 lines] > as the data source and everything is there in the preview. It just won't > send the emails. Peter, thanks for the reply. Yes I do get the dialog box and the email field is in the "To" box. The same field is in the body of the letter and when I preview the merge it is pulling the valid email addresses into the letter as expected. Everything looks good with the exception that the emails don't get sent out. Any other suggestions? > When you merge to e-mail, you should see a dialog box that prompts for "To", > "Subject line" and "Mail format". Are you filling in the "To" field? Does [quoted text clipped - 16 lines] > > as the data source and everything is there in the preview. It just won't > > send the emails. > Any other suggestions? Not really - quite a few people have reported a problem where e-mails either go missing altogether (are not sent and do not appear in the Outbox) or get stuck in the Outbox, but I don't think I've ever seen a case where there is no "To" in the e-mails in the Outbox. I can only refer you to some of the possibilities I've posted in the past, and most of these actually refer to a different problem of "disappearing emails" (see below). I don't suppose it makes any difference whether you specify HTML, plain text or attachment? --------------------------------------------------------------------------------------- "Disappearing emails" is occasionally reported but there seems to be no single obvious reason for it, so if you do discover the reason in your case it would be helpful if you could post back. Some things to look at and/or try: a. is Outlook the default Mail program (IE Tools|Internet Options|programs) ? b. Check Outlook Tools|Options|Other|"Advanced options"|"Enable mail logging (troubleshooting)". Then restart. c. if you have a COM Addin called bxAutoZip (see Outlook Tools|Options|Other|"Advanced Options"|"COM Addins") disable it temporarily. (If you have other addins and disabling them will do no harm, I'd do that too). d. make sure you know where your .pst file is, make a backup copy, and run the SCANPST.EXE utility - on my system it's in C:\Program Files\Common Files\System\MSMAPI\1033 ) e. ensure you only have one mail profile (Control Panel|Mail|Show Profiles) f. recreate your Outlook profile (I don't have a good set of instructions for that right now) --------------------------------------------------------------------------------------- Peter Jamieson > Peter, thanks for the reply. Yes I do get the dialog box and the email > field [quoted text clipped - 36 lines] >> > won't >> > send the emails. Peter, Thanks, I looked in the Add-ins and I have a McAfee anti virus add-in. I unchecked it and the merge works!! Although I get a warning message between each email suggesting that there might be a virus attempting to send out emails and sking if I want to continue. Do you know to get rid of that warning? > > Any other suggestions? > [quoted text clipped - 75 lines] > >> > won't > >> > send the emails. Very useful feedback... If it's the standard Outlook messages you're seeing, the free utility at http://www.contextmagic.com/express-clickyes/ should get rid of them for you. (You may also be able to use HTML mail but IMO plain text is the most likely to get through and be read). Peter Jamieson > Peter, Thanks, I looked in the Add-ins and I have a McAfee anti virus > add-in. I unchecked it and the merge works!! Although I get a warning [quoted text clipped - 98 lines] >> >> > won't >> >> > send the emails. |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2008 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.