Mail merge crash

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

rhyscampbell - 18 Nov 2003 14:46 GMT

I have a user trying to do a mail merge with over 700 copies. Everytim
it gets to 180 and then seems to crash. We have tried this on a variet
of machines \ printers (we thought printer memory might be an issue
with the same problem on all of them. Does anyone have an idea abou
this

Reply to this Message

Cindy M -WordMVP- - 26 Nov 2003 17:14 GMT

Hi Rhyscampbell,

> I have a user trying to do a mail merge with over 700 copies. Everytime
> it gets to 180 and then seems to crash. We have tried this on a variety
> of machines \ printers (we thought printer memory might be an issue)
> with the same problem on all of them. Does anyone have an idea about
> this?

What do you mean by "seems to crash"? Be very specific, please.

Which version of Word are we dealing with? What's the data source?

By "700 copies" do you mean 700 records, or that you've set the number of
copies in File/Print to 700?

If you
- rename Normal.dot to NormalOLD.dot
- start up Word
- set up a mail merge to the same data source in a new document (test!),
do you still see the problem?
- if you boot Windows in SAFE mode, then repeat the above?

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Sep 30 2003)
http://www.mvps.org/word

This reply is posted in the Newsgroup; please post any follow question or
reply in the newsgroup and not by e-mail :-)

Reply to this Message