What you did should actually work, assuming
a. you want
Record1 customer name/case number Record1 document title
Record2 customer name/case number Record2 document title
etc.
b. you have deleted all the <<Next record>> fields in the second column,
and not done propagate labels etc. again.
It's probably worth using Alt-F9 to see what fields you really have in your
document (e.g. maybe you thought you deleted something but it's now hidden
inside another field, or some such).

Signature
Peter Jamieson
http://tips.pjmsn.me.uk
> Mailmerge w/labels question: I have labels that are two columns per sheet
> (Avery5366). I want to have the first column to display "customer
[quoted text clipped - 8 lines]
> other
> line from my spreadsheet. How do I set this up?