Merge overlaps when sent to print

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gradelylad@yahoo.co.uk - 15 Feb 2008 13:11 GMT

I have a problem here I have researched but cannot find any answers,
we have multiple users at one location that when they perform a mail
merge, this works without issue, however when they hit the print
button all the text overlaps to the left of the page, in a single
vertical line. (looks like a single vertical line of chinese
letters !)
and this prints out like this.
This happens on multiple printers (different manufacturers) we have
varied print drivers (PCL 5 and 6)
We have reset user profiles, Service Packed the server to SP2 (server
2003), and serviced packed, and patched Office 2003. I have now run
out of ideas. I have found post on usenet with similar issues but no
resolution.
Can anyone assist please. I am no word expert, this is not really my
field, however my usual lines of assistance have revealed nothing.

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Graham Mayor - 15 Feb 2008 13:40 GMT

According to contributor Bob Buckland: "It's a bug that somehow seems to
have Word misreading temporary files related to the printer currently in
use. You can usually 'unscramble' the display from File=>Print and switch
to the printer properties or to another printer then your normal one, or
close Word and delete all files found on Start=>Search and looking for
~$*.*;*.tmp as the name string then restarting Word." See also
http://www.gmayor.com/what_to_do_when_word_crashes.htm

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> I have a problem here I have researched but cannot find any answers,
> we have multiple users at one location that when they perform a mail
[quoted text clipped - 11 lines]
> Can anyone assist please. I am no word expert, this is not really my
> field, however my usual lines of assistance have revealed nothing.

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gradelylad@yahoo.co.uk - 15 Feb 2008 14:10 GMT

> According to contributor Bob Buckland: "It's a bug that somehow seems to
> have Word misreading temporary files related to the printer currently in
> use. You can usually 'unscramble' the display from File=>Print and switch
> to the printer properties or to another printer then your normal one, or
> close Word and delete all files found on Start=>Search and looking for
> ~$*.*;*.tmp as the name string then restarting Word." See alsohttp://www.gmayor.com/what_to_do_when_word_crashes.htm

Graham

Thankyou so much for this, I have just remoted into one of the users
machines, and did the work around, it recovered the document, and
printed it out
correctly on an alternative printer.

Regards

Gary

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