We recently upgraded from Word for Win95 to MS Office XP
Pro.  We have several forms(letters, envelopes,
certificates of service, etc.) in Word that merge with
tables in our Access database...these all converted fine
(boy were were lucky!).  However, we have several new
merge documents we need to create and when I attempt to
create one in Word that pulls information from Access, it
doesn't work.  In our old version of Word, the <<abc>>
icon was clicked and then the "find" icon.  We
were "finding" the case number field on an Access table.  
Once that field or information was located, the remaining
blank fields were merged automatically.  With the new
letter, these icons are greyed out.  It's very possible
I'm going at it from the wrong angle, but I started the
process using Tools; Mail Merge and went from there.

To top it all off, I'm a new Word user (coming from WP);
none of the current staff were employed when the original
letters were created... so, we could really use some help
and maybe a pointer to a good Word/Access reference
book!  Fortunately, I'm fairly familiar with Access... if
that helps.

Thanks for any assistance!