Unlike Fill-In fields, ASK fields never pop up automatically in general use.
(I think they might during a merge but haven't tried it.)
If you want it to pop up whenever a new document is created based on your
template you need an AutoNew macro containing the following code or calling
the following macro:
Sub TriggerAskFields()
' Macro written by Charles Kyle Kenyon on 25 March 2004
' Updates ASK fields and any Ref Fields in body of document
'
' Update Ask Fields
Dim oField As Field
For Each oField In ActiveDocument.Fields
If oField.Type = wdFieldAsk Then
oField.Update
End If
Next oField
' Update Ref Fields in body of Document
For Each oField In ActiveDocument.Fields
If oField.Type = wdFieldRef Then
oField.Update
End If
Next oField
' Update Ref Fields in headers/footers
ActiveDocument.PrintPreview
ActiveDocument.ClosePrintPreview
End Sub
Sub AutoNew()
TriggerAskFields
End Sub
To trigger it whenever the document is opened add the following:
Sub AutoOpen
TriggerAskFields
End Sub
I would advise against the AutoOpen macro. People will get tired of it very
quickly. The macros go in your template. The printpreview statements are
only needed if you have REF fields in your headers or footers. (You should
not have ASK fields in headers or footers.)
Hope this helps.

Signature
Charles Kenyon
See the MVP FAQ: <URL: http://www.mvps.org/word/> which is awesome!
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This message is posted to a newsgroup. Please post replies
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> I'm creating a document that will prompt the user for
> information that is the same through out the document.
[quoted text clipped - 15 lines]
>
> Any help would be greatly appreciated
I tried this and still no prompts when i open the
document, i'm not sure what the problem is with XP. i'm
not sure what to do, the user would like to see prompts to
enter the information.
>-----Original Message-----
>Unlike Fill-In fields, ASK fields never pop up automatically in general use.
[quoted text clipped - 63 lines]
>
>.
Charles Kenyon - 26 Mar 2004 20:04 GMT
You tried the AutoOpen macro?
Does the user possibly have macro security set to high and not allowing
macros in templates to run?

Signature
Charles Kenyon
See the MVP FAQ: <URL: http://www.mvps.org/word/> which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
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> I tried this and still no prompts when i open the
> document, i'm not sure what the problem is with XP. i'm
[quoted text clipped - 89 lines]
> >
> >.
rlampky - 04 Apr 2004 23:42 GMT
Had the same problem until I had the Autonew check and unprotect the
document and then protect it on close.
> You tried the AutoOpen macro?
>
[quoted text clipped - 93 lines]
> > >
> > >.
Charles Kenyon - 05 Apr 2004 04:35 GMT
Ask fields seldom (if ever) belong in protected documents. They are almost
fundamentally incompatible. They're not built to work together.
In a document protected for forms you can simply insert a text formfield and
get the information you need there. For more about online forms, follow the
links at <URL: http://word.mvps.org/FAQs/Customization/FillinTheBlanks.htm>
especially Dian Chapman's series of articles.
Hope this helps,

Signature
Charles Kenyon
See the MVP FAQ: <URL: http://www.mvps.org/word/> which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.
> Had the same problem until I had the Autonew check and unprotect the
> document and then protect it on close.
[quoted text clipped - 96 lines]
> > > >
> > > >.