Mail Servers Mail Merge and Outlook (Express)

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Ryan - 29 Mar 2004 04:56 GMT

I've been at this all morning, it's driving me insane and
was wondering whether the collective newsgroup's knowledge
and experience might be able to keep a poor hapless
trainee from going to the madhouse :P

Both Outlook and Outlook Express are installed on this
computer, and when I perform the Mail Merge function it
uses the Outlook Express configuration (which is messed up
and gives me an error message and nothing gets sent out).
I want it to get it to use the Outlook configuration
instead (which works just fine) but haven't been able to
locate the place to do this.

I've tried the Control Panel, the various Options and
Preferences tables on both Outlook and Express but I seem
to be missing something? I'm on Microsoft Exchange Server.

Any help at all would be appreciated.

Thanks very much in advance,
Ryan

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Peter Jamieson - 30 Mar 2004 14:39 GMT

The /usual/ place to specify which mail client should be used is
IE|Tools|Internet|Options|Programs. However,
a. setting the correct program in there it doesn't always seem to be enough
b. you may need to do some or all of the following:
- log out from any Outlook sessions
- close Outlook Express
- close /all/ instances of Word.

Because it's relatively easy for Winword instances to be left lying around
even when you cannot see them (I wouls say especially if you are using
Winword as your message editor in Outlook), if you know how, it's worth
having a look at the process list in Task Manager to ensure that you do not
see OUTLOOK.EXE or WINWORD.EXE in there. If you do, you should probably log
off, log in again (if necessary shutdown/restart) and have another look.
Personally I usually just end the processes from the task manager but that's
only because on my system I do not risk much data when I do so.

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Peter Jamieson - Word MVP
Word MVP web site http://word.mvps.org/

> I've been at this all morning, it's driving me insane and
> was wondering whether the collective newsgroup's knowledge
[quoted text clipped - 19 lines]
>
> To reply, please remove 'PLEASENOSPAM'

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