Sending e-mails to Outlook from Word

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Mike - 08 Apr 2004 20:51 GMT

I have been attempting to use the mail merge wizard to
create a group e-mail, but when I finish creating my e-
mail in Word and send it off to be e-mailed I expect to
see the e-mail messages in my outbox in Outlook, instead
they don't appear anywhere. I get no error messages, I
just don't see my outgoing e-mails. I know they aren't
getting sent. What am I doing wrong?

Need this one today if you don't mind.

Thanks

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Peter Jamieson - 09 Apr 2004 12:45 GMT

> know they aren't
> getting sent. What am I doing wrong?

I wish I knew - this issue pops up from time to time and there are few clues
as to what's going wrong. But...

> Need this one today if you don't mind.

...in that case, you should at least try the obvious:
a. logging off Outlook and closing it, and closing WOrd
b. using IE|Tools|Internet options|Programs to ensure Outlook is set up as
the e-mail program
c. (possibly) try using plain text mail rather than HTML, or vice versa,
depending on which is going wrong.

If nothing works, I would consider using Outlook Express instead if that is
feasible in your case - close everything, create an account in OE, set up OE
as the default e-mail program using IE|Tools|Internet options|Programs, and
don't use HTML format mail (it won't work).

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Peter Jamieson - Word MVP
Word MVP web site http://word.mvps.org/

> I have been attempting to use the mail merge wizard to
> create a group e-mail, but when I finish creating my e-
[quoted text clipped - 7 lines]
>
> Thanks

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