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Laurie - 24 Apr 2004 06:18 GMT

I am using Word 2000 and my mail merge has completely
stopped working. When I click on MailMerge I get the
option to choose Document Type or Options but when I click
on them nothing happens.

Also, all of my templates have disappeared.

I have unloaded and reloaded Word twice and still nothing.

Thanks.

Laurie

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Doug Robbins - Word MVP - 24 Apr 2004 07:59 GMT

Unloading and reloading of Word is almost never required to fix things.
More likely what you need to do is rename the normal.dot template to
normalold.dot and then restart Word. If that solves the problem and there
are customizations in the old normal dot template, you can use the organizer
to copy them over.

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Please post any further questions or followup to the newsgroups for the
benefit of others who may be interested. Unsolicited questions forwarded
directly to me will only be answered on a paid consulting basis.

Hope this helps
Doug Robbins - Word MVP

> I am using Word 2000 and my mail merge has completely
> stopped working. When I click on MailMerge I get the
[quoted text clipped - 8 lines]
>
> Laurie

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Laurie - 26 Apr 2004 00:43 GMT

Doug,

Thank you, thank you, thank you. You are a genius. This
worked and I have been battling this for a month. Our IT
person at work couldn't figure it out.

Laurie

>-----Original Message-----
>Unloading and reloading of Word is almost never required to fix things.
[quoted text clipped - 17 lines]
>
>.

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