Start your merge from Outlook -
http://www.gmayor.com/mailmerge_from_outlook.htm which provides access to
*all* the fields.

This is a really confusing area. There are at least three ways to get data
from Outlook and what happens depends on which version of Word you are using
as well.

If you are using Word 2000 or earlier, typically you will connect to the
data using the Mail Merge Helper. In this case, the Job Title is called
Title, and the other title is called Courtesy Title or Courtesy_Title. This
may vary depending precisely where the address are and how you are getting
them.

If you are using Word 2002 or later, the obvious way to get the data is to
use the Mailmerge Wizard and selecting a Contacts list. However, in this
case you will typically only see a courtesy title, called Title.

To get both titles and see the largest number of fields, the simplest
approach is often to initiate the merge from Outlook. This is possible in
Outlook 2000 and later. Select a contact list, use Outlook Tools|Mail Merge,
and take it from there. The courtesy title should be called Title and the
Job title "Job Title" or "Job_Title". If you are using the fields in the
ADDRESSBLOCK field you may need to "map" the field names correctly.

In Word 2002/2003 it is possible to connect using the old Mail Merge Helper
method, but let's not go into that.

A further source of possible confusion in Word 2002/2003 is the "field
mapping" facility. In essence, Word has a fixed list of "address" field
names. When it opens a data source, it tries to "map" the field names it
finds - which are called the "database" field names onto the address field
names. If you insert individual fields (MERGEFIELD fields) into your mail
merge main document

{ MERGEFIELD "xyz"  } means "use the Database field called 'xyz'"
{ MERGEFIELD "xyz" \m } means "use the Address field called 'xyz'"

By default Word typically maps the Database Title field to the Address
"Courtesy title" field and the Database Job Title field (where it exists) to
the Address "Title" field. This presumably reflects the historical fact that
someone changed the standard names for these things, and Word probably does
the right thing given that there are different lists of names, but it can be
really confusing.