Did you check the calculate on exit box in the properties dialog of the
"product" formfield so that the cross reference field will be automatically
updated with the information entered into the formfield. Is it a proper
crossreference field (i.e. inserted from the Insert>Cross reference menu
item, or one that you constructed by typing the field yourself?

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Hope this helps,
Doug Robbins - Word MVP
>I am familiar with makeing forms in word, but recently I
> needed to have a form with the same information entered in
[quoted text clipped - 13 lines]
>
> Aaron