I have to tried to replicate this problem but have not seen it so far. That
might just mean that my data is not sufficiently large or some such. But
here are a few questions:
a. which versions of Word exhibit this problem? ("Ritterhaus" mentions Word
XP - have you also experienced it on Word 2003? 2000? etc.)
b. does it appear to make any difference how the INCLUDETEXT is
constructed? e.g., in the example given it seems very simple:
{ INCLUDETEXT "master.doc" BookmarkName }
In this example, I am assuming that
i. master.doc is a piece of plain text, not the result of a MERGEFIELD
field
ii. BookmarkName is the result of a MERGEFIELD field. Is that correct? Does
the bookmark name ever
iii. there are no quotes around BookmarkName (according to Word Help, they
are not part of the INCLUDETEXT syntax so that should be OK). Does it make
any difference if BookmarkName is quoted?
However typically you would need path information, or the INCLUDETEXT would
either resolve correctly or it would not depending on what Word considered
its current folder to be. e.g. if you open the mail merge document, then
open a document in another folder, then refresh the INCLUDETEXT field, you
will probably see an error. The question is, does the reported problem only
occur if no path is present, a path is present, or does it make no
difference?
d. is there only a single INCLUDETEXT in problem documents?
e. If you move the entire application to another PC, does the problem still
occur? The chances of having a problem recognised and investigated are
obviously very much higher if you can provide an example which goes wrong
sometimes, even if you can't get it to go wrong to order. (I think you would
have to go via Microsoft PSS to get any action on this though).
Peter Jamieson
>I have precisely the same problem which I've never been able to describe so
> eloquently. Thank you. It's a shame no one has responded. Every answer
[quoted text clipped - 48 lines]
>>
>> Does anybody have any information on this? And how to fix this?
Cheryl Cavanaugh - 21 Apr 2005 19:54 GMT
I am a different user, but have the exact same problem. I have the code:
{ INCLUDE TEXT: "C://Program Files//Ecorp//Letterhead.dot" }. This pulls in
our client's letterhead into master letters (not meaning a master document as
defined by word - just a precedent). It works like a charm in the office,
but on the client's site, the path and file name change to something
COMPLETELY DIFFERENT and changing it manually makes no difference whatsoever.
Oddly, or perhaps not oddly, I don't know, it retrieves the letterhead our
client has stored on their own system - not the right letterhead by any
means, but it is a letterhead, but different name! BIZARRE! How can I keep
this from happening?
> I have to tried to replicate this problem but have not seen it so far. That
> might just mean that my data is not sufficiently large or some such. But
[quoted text clipped - 84 lines]
> >>
> >> Does anybody have any information on this? And how to fix this?
Charles Kenyon - 21 Apr 2005 23:21 GMT
I haven't had such a problem and have been using letterhead with borrowed
parts for more than ten years.
Simplest way is AutoText. I don't use it anymore for the same reason I
wouldn't use an IncludeText field. I want my historical documents (the
electronic copy of paper documents) to be the same as they were sent out.
That means I don't want them dynamically updating. You can use IncludeText
or AutoText fields and then unlink the field after insertion, I suppose.
Instead, I use a macro in my letterhead templates that grabs the current
letterhead elements (as well as styles) from a primary letterhead. If I were
still using AutoText fields, I would have the AutoText entry in a separate
global template to make it easier to update/share. See
http://addbalance.com/word/movetotemplate.htm for step-by-step instructions
on moving / sharing / copying / backing-up customizations including
AutoText, AutoCorrect, keyboard assignments, toolbars, macros, etc.

Signature
Charles Kenyon
Word New User FAQ & Web Directory: http://addbalance.com/word
Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide
See also the MVP FAQ: http://www.mvps.org/word which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.
Nevertheless, I have never seen the bug you are reporting and can't
reproduce it.
--
Charles Kenyon
Word New User FAQ & Web Directory: http://addbalance.com/word
Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide
See also the MVP FAQ: http://www.mvps.org/word which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.
>I am a different user, but have the exact same problem. I have the code:
>
[quoted text clipped - 118 lines]
>> >>
>> >> Does anybody have any information on this? And how to fix this?