It depends on whether they are "proper" Word templates (.dot) or just .doc
files. If you look at Word Tools|Options|File locations you will see that
you can set the location for /workgroup templates/ - those templates should
be displayed along with any templates in the /User templates/ location, when
you do File|new, and then click Templates|On my computer. So what you would
typically need to do is
a. create a folder (and perhaps subfolders) in a place which can be
accessed by all your users, and apply suitable permissions
b. copy any shared templates there
c. ensure that each user's /workgroup templates/ folder is set to be that
folder

I can't currently help on any CRM aspects (e.g. if CRM makes its own
demands).

Peter Jamieson