Mail Merge crashes in Word 2003

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Sue Hughes - 05 Aug 2005 22:28 GMT

We are running XP Operating System, Word 2003, and Hummingbird DM 5. Each
time I am moving through the Wizard steps in either Letters or Labels,
Microsoft Word crashes. "Encountered an Error".
Is this a known issue?
Any help is GREATLY appreciated!
Sue

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Doug Robbins - 06 Aug 2005 06:50 GMT

I haven't heard of the error or Hummingbird DM 5. At which step of the
Wizard does it crash? Are you able to create a mailmerge if you use a Word
document or Excel spreadsheet as the datasource?

See the article "Creating a Mail Merge Data Source" at:

http://word.mvps.org/FAQs/MailMerge/CreateADataSource.htm

Also, instead of using the wizard, turn on the mailmerge toolbar via
View>Toolbars

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Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

> We are running XP Operating System, Word 2003, and Hummingbird DM 5. Each
> time I am moving through the Wizard steps in either Letters or Labels,
> Microsoft Word crashes. "Encountered an Error".
> Is this a known issue?
> Any help is GREATLY appreciated!
> Sue

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Sue Hughes - 08 Aug 2005 17:30 GMT

DM is our document management system. The error occurs when I use a Word data
source that has been save in the DM system. I'm going to try a data source
that has been saved locally.

> I haven't heard of the error or Hummingbird DM 5. At which step of the
> Wizard does it crash? Are you able to create a mailmerge if you use a Word
[quoted text clipped - 13 lines]
> > Any help is GREATLY appreciated!
> > Sue

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