Hi John

If you use "Restore to Normal Word document", all that does is break the
link to the data source. It doesn't remove any merge fields. Nor does it
replace the merge fields with the values of the record which you were
viewing, at the time.

You don't mention what you expect it should do?

If you want to "lock" the last thing you were looking at, then Ctrl+A,
Ctrl+Shift+F9 will convert all selected fields to plain text.

If you want to remove the merge fields entirely, then Alt+F9 to view the
field codes. Then do a Find/replace. Find: ^d Merge and replace with nothing.

 -- Cindy